Customer Comments
Wiltoncourt Hotel
Q-Book Online Booking v3 - When setting up the system the support was good they were obviously very busy in answering the questions people were asking, sometimes you could not get through so had to wait for a ring back which was very quick. Setting up the items of sale was good you did not have to repeat entering the details all the time, a couple of clicks here and there and you had set up a different room so ease of use was good, u do feel in more control it what you are setting up and how you want things to be set up, navigation through the system is ok you just follow the line across going from left to right when you set things up and the drop down boxes are good easy to navigate.
Jason
Catacol Bay Hotel
Q-Book Online Booking v3 - Support during setup was very good. Queries were always answered promptly and efficiently, reasonably easy to use once you get used to it! Some of the sections are not relevant to us, but I can see how they would benefit other larger hotels. The system is clearly set up for hotels which charge per room (as I am aware the majority of hotels probably do these days) We still charge per person, with half price being charged for children, however we have managed to work around this using the different Item set up available.
Lindsay
Adcote House
Just to say thank you very much for all the work you have put into my new website, I am very pleased with it and it has brought it up to date against the other one. I like the font you have used for our names. Once again with many thanks!
Anne
Home Farm and Lodge
Just a quick message to say thank for all your help. I was very worried about setting the web site up over the phone and online as I am not the greatest on a computer but have to say that all your team have made it very easy and nothing was to much trouble. Particular thanks to Jeff and to Sarah who talked me through the online booking system. I will have no hesitation in recommending your company and have already passed your details to another potential client who is in the market for a similar website.
Mark
Rockside Guest House
Q-Book Online Booking v3 - We have been using the online booking system for a while now I have always found everyone most helpful ; and any support which I did require was readily available and clearly explained. The system is quite easy to use once the initial you start to use it and know how to navigate the system. We have always run a manual diary alongside our on line booking system, but we are at the stage where we could do away with it , all the information I require is there in front of me. Some of the small changes which have been made are great - like the housekeeping, whats important is that it is evolving.
Caroline
Greenwood Lodge
Q-Book Online Booking v3 - We think this system is absolutely brilliant compared with others around including the big boys like booking.com etc. If we need something the support is also brilliant especially from Lynn
Doug
Abertay
Q-Book Online Booking v3 - We have received bookings from the Q booking and they have been fine. The system is quite straight forward really just takes a bit of time to find my way around it but that will come with using it. Everyone is always very helpful so no worries there.
Catherine
Oyster Cottage
Q-Book Online Booking v3 - I am getting excellent support from you all and although I have not had the system for long I can see that it is an easy booking system to use. I have received bookings from you that I did not expect which was very nice indeed. I am delighted with all the help I receive from your very patient staff.
Carol
Bridge House
Q-Book Online Booking v3 - From my first phone call to enquire about Q-Book, I was reassured. My lack of computer expertise was never an issue and your patient staff talked me through things in a logical manner. The system operates to my every expectation.
Peter
Fortitude Cottage
Q-Book Online Booking v3 - Support is superb, only a telephone call away and any queries I had were dealt with immediately. The system is fairly straight forward. Navigation through the system is easy. We have had lots of bookings.
Michael
Braemar Guest House
Q-Book Online Booking v3 - I am very happy with everything with the q booking system. It is very easy to use and I have received lots of bookings through it. It is working for me as I want it to. I have already recommended it to some other guest houses in the area and they are using the system too. I can phone for support at any time and your team are always very helpful, especially Noel!
Lynda
Distillery Cottages
Q-Book Online Booking v3 - The support to set up was excellent. Good control over my web sites. Navigation pretty easy once explained. Normally find what I am looking for quite easily. Seems to be progressing all the time. Bookings seem to be coming in pretty fast at the moment maybe even getting close to Laterooms this month I don't know if this is due to better exposure or something else? Booking system is very good compared to others.
Stuart
Birchwood
Q-Book Online Booking v3 - Pleased with the booking system, it is working very well. We are receiving bookings and we are taking deposits through encrypted email which is also working well.
Ken
Castle House
Q-Book Online Booking v3 - Always happy with the quick response to queries or problems I have, very user friendly, I like the new menu system and that the calendar shows three months at a time. I am happy with the tweaks, I have received quite a few bookings recently, Q-Book is user friendly for someone like me who is not very computer literate. I like the simple graphs etc for my reports - other systems are a bit complicated.
Sharon
Hedgehog Bed & Breakfast
Q-Book Online Booking v3 - First of all I am delighted with the system, its facilities and the staff support backup. Very friendly and helpful staff each and every one. Clark, Lynn and Tim are wonderful. Q Book is Excellent on all counts. I found total support setting up system (and have said this when recommending it to 2 B&Bs this week). After a bit of fumbling, to be expected on my part and no doubt a few calls to Q hq when all answered in a very friendly and helpful manner, I find system very easy to use. I feel in complete control of the system. I can easily navigate the system. I always find what I am looking for quickly. Yes, I like the progress, i.e. the auto reminder a week before the guests arrive. I received that many bookings! I have not had time for a piddle today! The best on the market and reasonably priced.
Joy
The Porthole
Q-Book Online Booking v3 - The support I received from Staff was excellent especially Clark. When I set up the system I did the basics but feel the system can offer me a lot more so I have arranged for Sarah to help with this. The navigation through the system is easy to use. I have received several bookings. Overall I am really happy with Q-book.
Helen
St Giles House Hotel
Q-Book Online Booking v3 - I was given the job of setting up the new Q book system at our end. I found the support at your end very good, it is a very easy system to use, it is easier than I thought it would be. I feel nicely in control and the system is easy to navigate and I can find what I am looking for easily. In the first six days we received 8 bookings which is very good. Your booking system is a lot easier to understand and is set out better. It has been nice and straight forward for me to explain to the other Receptionists.
Marie
Lavinia House
Q-Book Online Booking v3 - I thought setting up was great and there was always somebody at the end of the phone when I needed them. I think it is very easy to use once you've found your way around. Navigating through the system is easy. I find what I am looking for very quickly. I received a booking the first day it was switched on. I've only used guest link and I find it better than that.
John
Lyndhurst Country House
Our experience working with you setting up our new website has been excellent, we have not had any problems and all went very smoothly. The online booking system seems to be working very well.
Les
Ach Aluinn Guest House
I wish to record my humble thanks Katie and to Queensborough Group for the excellent service provided over the years. Without doubt, the excellent service provided by yourselves played a very significant part in our success.
Angus
White House Hotel
Q-Book Online Booking v3 - We have not been with you that long but all encounters so far have been very positive and any issues we have had, have been dealt with very quickly and efficiently, we have no complaints at all. We are delighted we made the move to Q-books, it has not half cut down the amount of phone calls and emails we now get by filtering out the enquiries for dates that are already full.
Ian
Lordleaze Hotel
We have had a fantastic service from Queensbourough Group, all requests have been well dealt with and we are very happy with your sevices.
Tom
Exmouth Barn
We are very pleased with the Queensborough Group and our system, We are extremely pleased with our diary system and this works well for us. Very pleased with our website and the changes you have made for us and we do get many compliments now, so thank you very much!
Chris
Cooks Quarters
I have found Queesborough very helpful and professional throughout the process ,no particular issues arose and the small glitches that did were successfully dealt with. Many thanks
Nigel
Barry House
Q-Book Online Booking v3 - I am happy with the q-book system and all the improvements you have been making to the system. It is by far the best value for money booking system that I have come across. The system is easy to set up and use and it has helped us to stay competitive.
Bobby
Norbin Farm
I have been more than please with the service I have receivced from Queensborough. When ever I telephone for any advice the response has been dealt with quickly and of the highest service the help I have received my first Year has been brilliant keep up the good work.
Gill
Yr Hen Felin
As efficient as ever, it's a real pleasure to work alongside Queensborough Group as the staff at the other end are always on the ball and process any requirements swiftly and efficiently. Many thanks.
Carys
Derrin House
Q-Book Online Booking v3 - Just a quick note to let you know I am very happy with the system and really feel it benefits my Bed & Breakfast business. I had very good support setting up the system, Q-Book is easy to use the navigation is good I definitely have more control, I find things what I am looking for quickly and have received plenty of bookings, thank you.
Ivy
Glencoe Holiday Apartments
Q-Book Online Booking v3 - Just like to say you have excellent support, couldn't have been better!! The more I use the booking system the the easier it gets.
Tony
Smallwood House
Q-Book Online Booking v3 - I am very pleased with the support I have received; it has been great to make a query and receive an answer within such a short time and to feel very comfortable in asking for support. Friendly support and easily contactable. Found a bit tricky at first, but gets easier as you get more used to the system. Navigating the system gets easier, sometimes I find some things a little irritating as they are not where I expect them to be, but can't be more explicit at present as I cannot remember which they are. As I use the system more I can find things more quickly. We have received bookings and they are nicely set out for us to read.
Christine
Corner Cottage
Q-Book Online Booking v3 - We have been pleasantly surprised. Navigation through the booking system is great and also support.
Marilyn
The Old Rectory
First let me say that my website has been praised by many. It is working well and looks great. I am grateful that Queensborough and I were able to work together to make a website to be proud of. The site is quite easy to use, though I have had comments from a couple of people that they found booking online difficult. I can only assume that they were unused to online booking as I have been through the process and it is fine. Being able to edit text and pictures is superb and I feel in control of the site. All in all it is a great success. The booking system seems to work well, though a lot of my regular guests still telephone. I cannot compare the system to others because I have very little experience of such things. I am very happy with it all. Thank you.
Alan
Balcony House
Q-Book Online Booking v3 - I am extremely pleased with the q book system. Your patience with me whilst we set it up was amazing. I have had plenty of bookings which would have gone straight to booking.com web site and I would have had commission to pay. I believe it has already paid for itself in saved commissions so thank you.
Mandy
Archway Guest House
I have dealt with IT services a lot over the years and to date your company has provided the most coherent service, given that we work at a distance from each other then I have to say I'm amazed at the amount of time and attention you seem to pay to what is a rather small enterprise. Jeff, Lynn and Ben (and anyone else involved) all deserve a good pat on the back.
Jimmy
The Chimes
Q-Book Online Booking v3 - We do feel we get enough support when required the system as far as we use it is quite easy to use although we probably do not use it to its fullest extent but that is down to us and we will delve further as and when required with your help. We do have more control than when we first went online booking and navigation is getting easier, sometimes it takes a few minutes finding things but once again that is down to us being dinosaurs and is quite fun trying. The system is progressing nicely and we have received a few bookings. All in all we love the system and although we have not dealt with other methods feel sure that Q-Bookings is right there at the top. Also thank you for your help the other day concerning reviews.
Veronica & Richard
Barncroft
Q-Book Online Booking v3 - I would just like to say on all accounts your service was thorough, excellent, professional, informative, very helpful and explained in an easy manner and the support has always been on hand. We had 100% support with setup and feel more control of the system, Navigation through the system is fine and we have received lots of bookings.
Victoria
Glendavan House
The website has been up and running for a month now and we are absolutely delighted with the results!! Lots of positive feedback and - most importantly - a big increase in the number of bookings that are coming through it!!
Rebecca
Hindes Hotel
Thank you for completing the website & carrying out the ongoing changes as requested. It is much appreciated. I will happily recommend your services to other friends & business colleagues in the future.
Ricky
Awel y Mor
Q-Book Online Booking v3 - We are very pleased with Q.Book. The system is very well organised and you have been extremely patient in explaining it all to us since we haven`t used an online booking system before. We have received quite a lot of bookings already and it was great to get texts while we were on holiday letting us know about future bookings. We also like the follow up part of the service thanking guests for their visit. Altogether, we wish we had done it years ago! Well done, Queensborough!
Brian & Jen
Braeside Guesthouse
Q-Book Online Booking v3 - We have been running q book here since Christmas and we LOVE it, so much so we have already recommended it to four of our friends two of whom have taken it up and the other two are thinking about it, keep up the good work!
Jon and Cherry
Harbour Lights Guest House
Q-Book Online Booking v3 - The support you gave me in setting up was excellent. I must admit I was quite apprehensive about putting on the new system, but you were great and have been since with a few queries that I have had. I am getting used to the system, but am only using it for bookings at the moment. I need to be a bit more adventurous as time goes by. We have definitely more in control using Q-Book, the navigation is better. The system is helping and it is good to see a overview of bookings on the screen, as opposed to in a diary. I have received 8 bookings direct through Q-Book and I am sure there have been more by phone because of the networks. Can’t compare with any other booking systems as have only been with you. The only other one I investigated had a percentage system to pay to them, so I am glad I have gone with you and saved money. Many thanks.
Frances
Moonraker House
Q-Book Online Booking v3 - Q-Book is very easy to use and yes I feel in more control the system has good navigation, once you get used to the searching it is very easy, good improvement compared the previous system I used. Any bookings? Many bookings!! Its a perfect combination with my brand new website designed by Queensborough. No commission basis, this is the most attractive issue for me to choose the online booking service, Sarah Porter helps me a lot throughout the setup. I understand that there are much more useful functions in the system, i.e. Q-marketing which I have never used yet and it would be very handy if you give us a form of instruction manual and the training somehow to utilize them. Our overall verdict: we are really satisfied with the Q-booking system.
Morris
Town House
Q-Book Online Booking v3 - All I can say is that we are very happy with the system and wish we had jumped on board years ago now. It is making our lives so much easier. It has generated lots of bookings and we have recommended it to several companies that we advertise with and I already think that you have had some feedback from this with the company called Stay in Wales, whom I believe have integrated it into their system now allowing me to receive even more bookings through them.
Charles
Grove Lodge
Q-Book Online Booking v3 - I have been very happy with the support, you all have given me since i have joined the Queensbourgh Group. Whoever or whenever i call there is always great support from the team had no idea regarding web sites and on line booking systems but was talked through everything so that i could understand and have begun to master things. The system is easy to follow, and I have received many hits. So thank you once again.
Anne
Highfield
Q-Book Online Booking v3 - Hi Team, I find the Q-Book system good now, it is easy to follow and easy to update. I use my Iphone to update it when I take a booking over the phone or at the door.
Debbie
Charlesworth Hotel
Thank you so much for your help today. I just want to put on record our gratitude to you and your colleagues (namely Jenny, Katie, Jeff and Steve) for all the assistance you gave Brian and I on our transition from our former host Company to yourselves. We should have done it last year but were nervous of the outcome. Thanks to you and the team we are more than happy with the service and efficiency you have offered and feel very relaxed that we are in good hands. To see us (at last!!) on the Google search is great. We cannot thank you enough for the smooth changeover and all your advice and re-assurance in allaying our worries.
Wendy
The Belvedere
We are delighted with our website and have been receiving bookings, Thank you!
Jackie
The Old Rectory
Just a note to thank you for all your help is setting up the new web site we have had lots of positive comments
Pamela
Sea Lynn
If I say we are happy with the new web-site as that would be such a hugh understatement! What a brilliant new look you have given us.
Lesley & Rob
Carters Rest
Just a quick word to say we have had a lot of emails from new customers telling us how great the website it. We would like to pass our sincere thanks for the great job done by everyone at Queensborough.
Steve & Julie
Beaumont House
Q-Book Online Booking v3 - Excellent help with the system, Compared to other systems Q-Book is very good, easy to update and keep a check on. We can find what we want fast, Easy to navigate through the system and update. More control and easy to use, no problems!
Charlotte & Robbert
Prospect House
Q-Book Online Booking v3 - Q-Book is easy to use once you have felt your way around the site. We have total control of product and prices with some good features such as promotional codes. Navigation through the system takes a couple of days but soon get the hang of it. We find what we looking for through the booking system quickly. Already we have received bookings through Q-Book. We are more in control, not limited as to what I can offer as is the case with my former system, also less complicated. We are completely satisfied.
Mr. & Mrs. Griffiths
Beechhouse
Q-Book Online Booking v3 - Q-book is working really well and we have had several bookings from it. Ease of use is great with Q-Book I have more control with Simple Navigation through the system also easy to find what you are looking for quickly. It's the only system I've tried, I tried this one because it looked so easy and because I can switch it off when I go away. I feel very satisfied with help I received from the system. Many thanks I find it a really is an easy to use tool.
Hilary
Woodlands
First, I just wanted to say how much I appreciate all your help. I have gone from thinking transferring the Website would be a nightmare to thinking just how easy it all is!!! Thanks again for everything.
Jo
The Firs
"Q-Book Online Booking v3 - We are still getting used to the system but overall it is very good and has the main features that we are looking for. It is relatively easy to use and navigate. The system seems to have a great deal of potential that we have not utilised yet. We have received the same quantity of booking as on our previous booking system. We have only had the system for one month to make a comparison.
Mimma
The Manor
Q-Book Online Booking v3 - Very easy to use, easy to navigation through the system, I feel the system is progressing in the way I would like. We have already received bookings through Q-Book, I feel the system is equal to booking.com /better than laterooms.
Ken
Denehurst
Q-Book Online Booking v3 - We really like the booking system, so much so we have recommended it to a couple of other guest houses in Windermere who have since signed up and in Hawskshead who are looking to sign up too! We have had a lot of bookings as we use it as our default on line booking system and people do like to book on line these days so .... so far so good. If we can think of any way to enhance the system, we will contact you.
Ken & Cindy
Melbury
Q-Book Online Booking v3 - We have only been live for a couple of days, we have received 2 bookings so far!
Graham
Kew House
Q-Book Online Booking v3 - The system is much easier to use than the last one - by far! I do feel more in control, especially when updating Late Availability. Navigation through the system is fine and I like the fact that you are still tweaking it.
Ian
Ivydene
Q-Book Online Booking v3 - The system is good like all systems there is a settling in period but overall the booking system operation is in place and effective. Navigation is good, presentation is good. A massive improvement on the old system. You have been very responsive to queries I have put to you - so full marks.
Ted
Riverside
Q-Book Online Booking v3 - My experience with Q-Book so far are outstanding. It is the first online booking system I have found that is easy to setup, use and experiment with. In addition, it is commission free and at a very reasonable price to subscribe too. It is easy to find your way through the system to setup the establishment. Common options are well integrated and first experiences of staff training seems positive.
Ross
Springwood Guest House
Q-Book Online Booking v3 - I find the Q-Book Online Booking System easy to use. I am in complete control of my availability and forward and previous bookings. I particularly like being able to illicit, arrival times and means of arrival from bookers. The navigation of the site is logical, quick and easy. It is easy to find any information you require.
Sue
Abinger Guest House
Q-Book Online Booking v3 - I love it. I think the new system is fantastic.....and I'm not kidding I have more flexibility with my room designations, pricing and descriptions I can email my guests asking them for feedback upon departure I can manually adjust availability with guest details - even more now I can add a quick reservation I can see where my guests have come from. The whole thing is great!
Bob
West End Guest House
Many thanks for all your assistance with my web-site. The input I received from you has improved and updated my business and I would have no hesitation in recommending the service Queensborough provided. I appreciate the time you spent with me going through all the alternatives and I am very happy with the finished result.
Carol
The Merrymouth Inn & Restaurant
Very impressed with Jeff and Jenny Else. Top service thanks again
Bill
Springwood Guest House Gatwick
We have been using Q book 3 for a couple of months now and have found it to be an excellent system for our complex needs, very clear and reliable. The whole package is fantastic value.
Susan
Villiers Lodge
We am happy to say that we are pleased with all the help and support we've always received from the Queensborough Group! Our questions are always answered, technical issues are sorted out quickly, and everyone is friendly. Thank you very much for all the assistance you have provided.
Laura
The Croydon Hotel
Thanks very much it's the best website we have ever had. None of the changes were a problem to you and they were dealt with by the next day. The colours etc are modern with out being over bearing. The whole thing is just how we wanted it.
Sandra and Peter
The Walnuts Bed and Breakfast
We are very happy with the service that Queensborough provide and we are particularly impressed with the personal touch provided by all the members of staff that we have had the pleasure to deal with, particularly Jeff and Lynn. You have always gone the extra mile to provide all the help we need. We would highly recommend Queensborough to anyone in the accommodation business.
Dianne and Steve Rees
Highbury Guest House
Q-Book Online Booking v3 - The new improved booking system is very much an improvement on the old one. Faster, less confusing, clearer, more legible, and you know instantly what is what!
Cosmo
Fernlea Guest House
I have found you're group to be most helpful when I have been in (dire straits) trying to get this up and running properly. You're patience has been tested to the limit whilst staying totally calm. I thank you for everything.
Julie
Bridge Guest House
We are very pleased with all the help, support and guidance we received during the revamping of our website. Everyone was very helpful and quick to respond to phone calls/messages or changes requested. Since we went live we've had several customers comment on our website saying that it was very good and easy to get around and bookings have been coming in with the appropriate text/email alerts as set up - so all is working very well and to plan!
Athena Petrou
Beech Tree Guest House
I am very happy to report that that during my initial dealings with the Queenborough Group I experienced an excellent level of assistance. I was pleased with the design of the new website, and we were talked into every step of the setting , which made it easier for us, not being computer buffs. For all that a very big thank you.
Mrs H Kowalski
Hen-Dy Hotel
I would just like to say that we have been very pleased with the service that we recieved from all of you at the Queensborough group regarding the setting up of our website. We found the whole service proffesional from the very beginning and all of the staff most efficient and helpful. All of the changes we requested were dealt with quickly.
David Williams
Ford House Farm
Thank you for setting my website, I'm pleased with the lay out and on line booking system that is slowly taking off when Ive phoned you you have done all my updates and changes straight away all the staff are very pleasant and do little things that are asked for in no time at all .It is the biggest advert to sell rooms for my B&B and you have taken time to process it to a high standard
M Padley
Seraphine Hotel Kensington
I would like to rate the service provided by your team, and the rating would be 5 out of 5. I have worked in IT before but I admit that the service provided by Queensborough is exemplary. Both Clark Adams & Jeff Leach are stars, and I would not hesitate in recommending Queensborough due to the service offered by both of them.
Sunil Joginpally
The Battledown
We recently moved onto your online booking system - Lisa was very helpful, and when it required a complete reconfiguration of our website it was done efficiently and well. We are very pleased with it so far and are about to upgrade to the new version. I have already recommended you to our colleagues at Butlers, who are waiting to go live at this moment. Thank you for good service at Queensborough!
Sue Jones
Westlakes Hotel & Restaurant
The reason that we chose Queensborough to design our website was because of the simple yet varied templates available for hotel websites. Whilst we chose one of the original websites, the service was excellent and you created an even better (more appropriate) design for us and helped every step of the way. The time it took to create the final version took quite a bit longer that I first hoped, but it was well worth the wait. Jeff was very patient with me and ensured that the finished version was what we were looking for. Including support with electronic menus and brochures.
Debra Armstrong
Buttermilk Bed and Breakfast
On the whole I'm quite pleased with the results of a change of web hosting.
Martyn Jones
Portland Guest House
Talking of quick response that's been my experience with Queensborough plus unfailing courtesy and support. Ten out of ten for customer service and care.
Jenny Jarvis
The Rowans Bed and Breakfast
Our decision to purchase a website from yourselves has been one of the better decisions we have made for the business in recent years. From our initial contact with Jenny through to dealing with yourself to bring the site to fruition, the whole process has been easy to understand and very efficiently handled. Changes to content are made quickly and questions are answered in a friendy manner. Although the site has only been live for a few weeks, we are already seeing an increase in enquiries and online bookings coming through. I would have no hesitation in recommending Queensborough Group to anyone considering a new website.
Donald
The Russell Hotel
The Queensborough Group is excellent company to provide one stop online services for hotel and guest house. Their online booking is excellent because you don't have to pay any commission. Also they can generate a lot of business via their partner sites and can tell you how many links they send. The team is very good and always able to help. I am very impressed with their services and most importantly the price. They are always developing the site and very keen to incorporate my experience into the new development. I am looking forward to their mobile online booking site.
Jay Khadka
Ivy House
Well what can I say. I know you are always there for me when I need to call. It's good that the on-line bookings are automatically put on the availability charts...that's a big plus this year. The on-line booking system is getting used more and more and I'm realy happy with it. I'll try and have another think when we are less busy
Margaret Bamford
New Hayes Farm
Very pleased with website and whenever I have emailed changes prices etc. they have been done very promptly. Guests comment on the website so it must be okay.
Jayne Adams
Brides Gallery
We are more than happy with the service we receive from the Queensborough Group and do not hesitate to recommend you at every opportunity.
Alison
Primrose Cottage
I find your staff very helpful as I am useless on the computer I shall be ringing next week for you to explain the new sms service !!!!
Helen
Beverley Guest House
We have had some very good feedback from our guests on the the quality and ease of use of the new web site. The new booking service again is easy an clear to use. The new sms notification is a great move forward and I know will be most useful. Have gone for this. We do appreciate your support and the efficient way our updates are dealt with, and the patient way we are dealt with when we ask what must seem some stupid questions! We really enjoy working with you all,feel that you are on our side..
Peter and Mary Morgan
City, Centre and Longford Lodge Guest House
We are running 3 guest houses in Gloucester and our success over the last 5 years has been largely due to hosting websites on the internet. That would not have been possible without the help of Queensborough Group and the dedicated Team behind it. You have not only helped us with setting the websites and the online booking manager up but also kept us updated with new developments such as the availability checker on the homepage and the SMS alert text messaging. No problem is ever too big and you find swift solutions to any problems. Any updates to the websites are usually turned around within a few hours. Long may our working relationship continue!
Jens Eberhardt
Atholl Villa Guest House
I have been a customer for around 5 years and during that time I have had many occasions where I have needed updates completed and this has been completed quickly. I had my website re-vamped by Steve and he made a really good job of it......my guests tell me so! The additional features are good too; I tried the on-line booking when you introduced it and didn't find it worked for me; however you have made many improvements and I now use it and find it gives me a business edge. I will also examine the SMS system you are now offering and feel it should be good. I do note that the fee increases year on year however I also feel that if you continually work toward offering a better service and features your customers will consider it good value.
Robin
Highfield Guest House
We have been with you for over 10 years and are happy with the service
Debbie Davis
Yr-Hendre
I find it very difficult in adding any comments to improve your set up.You have made a huge difference to us, in promoting Yr-hendre,and a very nice cliental venturing through your directories. We are so busy these days,and a large percentage comes via your sites,thank you.,I think you are the one responsible for designing our web site,we have not looked back.I have been in touch with your company to introduce a new site ,just to busy at present ,as we need new pictures,and also revamp the text.I will certainly get in touch when we are ready.
Rita Lipman
Reiver House Bed & Breakfast
To date I have not experienced any problems with the service provided. I think that it is good value for money.
Kenneth McDonald
Moonlight Cottage Tea Rooms
we are pleased with the service from Queensborough Group, it would seem from courtesy emails that our site is being found through searches of your hotel sites and we have had several enquiries for accomodation through your sites it also comes near to top on a google search eg B&B or tea room midhurst if I have had cause to email you with a question or problem the response has always been quick and helpful
Steve and Sue
Craigerne Hotel
We at Craigerne are not greatly IT literate so find your services extremely useful. We make requests and these have always been dealt with (I would say) efficiently and effectively and any contact we have had with anyone at Queensborough Group has always been good. Right now we have not to date had a negative experience with Queensborough Group. I would say we are getting good value for money and as such we will continue to use your services.
Dougie and Joanna Jeffries
Gwern Borter Country Manor
You know that I have been with you for 9 years during which I have never had cause for a single complaint and every problem has been sorted out promptly, all alterations have been attended to immediately. Site re-vamp always efficient and well priced. So I am more than pleased.
Gary
Lynwood House
We have been very happy with the services you provide. Very efficient at making any changes for us.
Nick and Julie
SKYLANE
We are pleased to report that we happy with Queensborough Group services. Thank you for contacting us
Sam
The Jays Guest House
In response to your message I would like to take this opportunity to state that I have been more than satisfied with the service and attention that I have received from ALL the staff at the Queensborough Group. Any time that I have called with a query or to report that something is not up to the usual high standards, I have been met with nothing but politeness and professionalism. I look forward to being a customer for a long time. Keep up the good work and good luck for the future.
George
Wickham Place
Very happy with the web site it is now our main source of web interest over smoothhound ( competitor ) also very happy with the referrals generated by the sites Steve is great, always happy to help when asked to update or make alterations to the web site and keeps me informed when completed Nothing else to say really just a happy customer
Bill and Joan Moore
The Adriatic Hotel
A very good service, creating the website was easy with the support that was given. The extranet is user friendly and we have found that the site has worked for us.
Alex
Ersham Lodge Hotel
We are very happy with the service we receive from Queensborough itself, although bookings appear to be quite slow at present, no doubt due to the economy.
David
Stone House Guest House
I remain delighted with your response to my update requests which have always been carried out quickly and accurately.
Dave Taylor
St James Guesthouse
My long association with Queensborough group is a simple but effective way of having a web presence without the hassle of running my own site The direct E Mail works well by putting me in contact with my potential customer. Although the cost is rising the service is producing some results so I just break even on the fees charged I would recommend Queensborough group to other Guest Houses and B & B's
Tiny Castle
Alan Gaynor
I am very happy with the website we payed for. We are also very happy with the support we have received. Your staff have proven to be friendly and very helpful.
Funktion Hotel
Abinger Guest House
I think your service is excellent. Technical support always responsive and the site is easy to maintain
Bob
Monravon Private Hotel
Since we have had this new website and online booking its been great no problems
John Roberts
Orchard Dell Cottage
I am more than happy with the service I get from Queensborough - Looking to update my web site in the next couple of months and I know I will be pleased with the service I get from Queensborough. The times I have had to call Queensborough I have always had prompt reply's.
Cerri Gallagher
The Cottage Guest House
Your services is as good as it gets, our conversion rate is quite good, its just a matter of keeping us top of the page (fingers crossed) thanks again will be in touch with new photos.
Roger
Bridge Guest House
I'm very happy with the customer service I receive whenever I need help :) Thank you
Athena
Hedgehog Corner
I think you are all brilliant that is why I have your full package of editing and advertising and have been loyal for several years now. Nicola and Lynn deal with my endless squeaky, mincy, detailed, fiddly little requests with great patience and an unending amount of pleasantness. Nothing is ever too much trouble. They are the essence of what customer service is all about. Neither are they "pushy" in terms of sales which is by far the better way of getting the custom. Your computer wizards deal with technical queries almost instantly and with great patience when speaking directly to me - for those of us that don't know the "lingo". Your costs are pitched just right for small B&B establishments like me and think that is where you hold your customer. The person at the end of the phone sells your whole business and Lynn and Nicola are excellent ambassadors for you. I would recommend your services to anyone running an accommodation.
Joy Raymond
Birdwood Villa Farm
I have always been very happy with the quick response that I have received when altering my website or getting answers to any questions I may have. Thanks you are brilliant!!
Marilyn King
The Hedley Hotel
Response by your team to updates is good. the numbers of hits on your sites seems extremely good and that it where I place my value on your services. I am very pleased with you all!
Trevor Simpson
The Old Rectory at Stewton
Your service is excellent. I am very pleased with the way you organise things. It might be a good idea to have a counter on the site - that is probably available, though I am not sure. Your emails to say someone has checked the site are fine. All in all you are good.
Alan J Palmer
Savoy Court Hotel
Our experience with Queensborough Group has been very good. The people I have dealt with on regular basis have been very professional. I have nothing but praise for Lynn and Steve.
Sajjad
West End Guest House
Hi there, I have been very happy with the service I have received from Queensborough, especially since I have gone to online booking with you, which has generated good bookings. I would recommend your services without hesitation. Updates to website are done quickly and any queries are resolved.
Carol Watt
Awel y Mor
We are delighted with our new website. It was a pleasure to work with Steven and still is - always helpful. However, booking enquiries are fewer than in previous years. This may be due to recession but any extra exposure your organisation can provide would be most welcome.
Brian & Jen Johnson
Elma Guest House
When I've asked for any changes to be made these have been dealt with immediately and I receive notifications when someone has looked at my website. I'm pleased with these services.
Ellen Guymer
Kingfisher Lodge
I am very happy with the services offered by the Queensborough group. I have had several comments about a wonderful website, easy to navigate and easy to use booking system.
Dawn Walsh
Hungercut Hall
I am very pleased with the service provided.
John Taylor
Hazeldene Guest House
We are more than pleased with the services we receive from the group and when we encounter any problems (self inflicted or not) the response is good and the problem rectified quickly.
Jeanette & Charles Taylor
Steps Bridge
We remain delighted with our website provided by you and especially with our ability to update it so easily. (we also think your tech support is terrific). Only two even slightly negative thoughts: it seemed quite a bit more expensive this year and we didn't like the ad you posted on our home page. As I say your service is excellent, thank you.
Mick Woodford
Westbourne House
On the whole we have been very pleased with the service we have received from your company. I have to say that your staff have been very helpful and informative especially Stephen Goodram & Lyn
Linda
Upper Ansdore
I have had several comments about the web site and all say how good it looks
Roger Lynch
Holiday Lets Edinburgh
Kyle has created our website, by listening to us and making suggestions and we have been very pleased with his results. Also his patience with me in fine tuning and changing things. His efficiency at completed tasks is very good. Not only Kyle but every member of the team that has dealt with me has been always very helpful, explaining things in simple terms which for the non technical amongst us has been great.
Jean Haigh
Chase Lodge Hotel
I cannot tell you how wonderful the service is that I have received from every one.Words cannot describe how easy you have made it for me to remodel ourselves and bring us right up to date. There is always a helpful voice at the end of the phone and I now do not worry about this side of running my business I feel that this is all taken care of.As to the online bookings it could not be easier some sites that we have to deal with are so difficult to navigate they waste so much of our time.I would like to take this opportunity of thanking one and all
Denise
Thatch Cottage Guest House
We are really pleased with our website and the booking service we have with queensborough
Denise Forster
Woodbine Guesthouse
I am glad that I changed my web host. I have had such a good service from you with the best suggestions and technical problems, since you have been hosting my website. Previously, with the last host, there was always a problem with communication. But now, I only have to send an email and things get done within the day and sometimes in hours. Thank you so much for looking after me so well and please keep it up.
Kiran
Elva Lodge Hotel
I have been with Queensborough for a number of years. My experience is that you quietly provide a number of websites for us to advertise on and don't bother me with any hard sales talk or constantly bombard me with emails.
Laura Lion
Seton Guest House
My experiences have been very good. It is usually my son that deals with the website but he to has always been positive with regards to your company.
Alastair G. Wood
Jollies Hotel
I have never been happier with your services the website is working really well
Miss Butler
Ivy Lodge Hotel
I think you already know how pleased I am with the service I have received from Queensborough Group. It does not matter who I contact and for what, it is always dealt with quickly, nothing seems too much trouble.
Mrs Mewis
Skyburriowe B & B
I was recommended to you by David - Abbey Guest House in Kenilworth. I have to say you have been everything that he said you would. You were always very helpful, quick to change what was needed and able to answer my many questions.
Hilary
The Old Stables
I have always found the Queensborough Group to be helpful and your costs are reasonable. I was very pleased with the revamped website you did for me a few months ago
Mrs Keevil
Woodstock Guest House
It is great that we can speak to friendly and helpful staff whenever the need arises. And if we have ever needed assistance out of office hours we have found the contact24 e-mail very successful. We have had very positive comments from our guests about our website being easy to navigate and uncomplicated. We find it very easy to operate the online booking system, in spite of our initial concerns. It is great to be able to see our availability for the month at a glance. The bank manager is very impressed with the reports we have run off!! And it gives our guests a good impression when we give them the professional looking invoice, which we copy and paste into Word before printing on our letter headed paper. You have been very helpful about taking on board any suggestions we have made and we look forward to many more successful years working with you all at Queensborough Group.
Mr & Mrs Lewis