The team at Queensborough Group have worked relentlessly in creating "Q-Book
" our next generation online booking system for Hotels & Bed & Breakfasts. See some Q-Book Customer Comments
In a move to increase bookings
for our customers we have given you a FREE Channel Manager
plus we have added some of the UK's leading travel and tourism organisations to our list of established partners.
This now opens up our customer's availability to a far greater audience to allow them to sell their rooms 24/7 with no commission to pay.
Q-Book Online Booking v3 - When setting up the system the support was good they were obviously very busy in answering the questions people were asking, sometimes you could not get through so had to wait for a ring back which was very quick. Setting up the items of sale was good you did not have to repeat entering the details all the time, a couple of clicks here and there and you had set up a different room so ease of use was good, u do feel in more control it what you are setting up and how you want things to be set up, navigation through the system is ok you just follow the line across going from left to right when you set things up and the drop down boxes are good easy to navigate.
Q-Book Online Booking v3 - We are very satisfied with all help and information from the Queensborough Group we are also pleased with the bookings we have received
Catacol Bay Hotel
Q-Book Online Booking v3 - Support during setup was very good. Queries were always answered promptly and efficiently, reasonably easy to use once you get used to it! Some of the sections are not relevant to us, but I can see how they would benefit other larger hotels. The system is clearly set up for hotels which charge per room (as I am aware the majority of hotels probably do these days) We still charge per person, with half price being charged for children, however we have managed to work around this using the different Item set up available.
Castle Green Bed & Breakfast
As a new customer with Queensborough I would like to comment on the following support and advice. I have contacted Victoria and Lisa on several occasions to seek help and advice on several issues with the q-booking system and have found them to be exceptional in the service I received. Both went out of their way to assist and with their knowledge and patience (as my IT skills are poor) they were great. Produce/Design new website. Steve was great he has helped and advised me all the way through the process and I am delighted with the new web site, Jeff Leach again what a knowledgeable and helpful guy he has been very supportive and has sorted any IT issues that my old system had so that integration for new website went very smoothly. As a recently retired senior officer in the Fire service holding the position of senior professional standards and senior operations I have to say that I wished our IT staff were as efficient as these individuals. I have already started raising Queensborough Group to the attention of other guest and B&Bs in the area.
Q-Book Online Booking v3 - Hi Team, I find the Q-Book system good now, it is easy to follow and easy to update. I use my Iphone to update it when I take a booking over the phone or at the door.
Q-Book Online Booking v3 - I would just like to say on all accounts your service was thorough, excellent, professional, informative, very helpful and explained in an easy manner and the support has always been on hand. We had 100% support with setup and feel more control of the system, Navigation through the system is fine and we have received lots of bookings.
Q-Book Online Booking v3 - At the beginning we were quite overwhelmed by the enormity of the Q-Book System. However, we were amazed with the simple and easy to follow steps which Jenny set for us. Thereafter the set-up was ever so straight forward. Working with it has been a pleasure, as it all happens for us! The guidance provided and the make-up of the System made it really easy to use. Our business is quite small and would never require the enormous capabilities the System is capable of providing and navigating through was quite an insight into the powerful system it is. The System provides all our needs and as mentioned above, goes far beyond our needs. We have received 98 bookings since connecting with Q-Book System, a figure far beyond our expectations. We have only used one other system prior to Q-Book, and there is no comparison. Again we thank you for the System and service you provide. Special thanks to Jenny Else and Chloe with whom I made exchanges today.
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