What information we collect about you
We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
Information you provide to us
We collect information about you when you input your details into your account or otherwise provide it directly to us.
Account and Profile Information: We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through your account. For example, you provide your contact information and, in some cases, billing information when you register to use our services.
Content you provide through our products: The services include the Queensborough Group products you use, where we collect and store content that you post, send, receive and share. This content stored includes any information about you that you may choose to include. Examples of content we collect and store include: the summary and description added to the Distribution Networks, the pages you create in our hosted Responsive Websites, comments you enter in to Q-Book, and any feedback you provide to us. Content also includes the files and links you upload to our hosted services information. For example your website. Information to exclude: information that might identify you or your organisation; and we collect heatmap data about how you interact with and use features in the your account.
Information you provide through our support channels: Your account comes complete with customer support, where you may choose to submit information regarding a problem you are experiencing with a particular service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: We collect certain payment and billing information when you register for certain paid services. For example, we ask you to designate a billing representative, including name and contact information, upon registration. You might also provide payment information, such as Bank details, which we collect via secure payment processing services.
Information we collect automatically when you use our services
We collect information about you when you use our services. For example visual heatmap of clicks on a HTML page and websites cookie trackers.
Your use of the services: We keep track of certain information about you when you visit and interact with any of our services. This information includes the features you use; the links you click on; the type, size and filenames of attachments you upload to your account; frequently used search terms.
Device and Connection Information: We collect information about your computer, phone, tablet, or other devices you use to access your account. This device information includes your connection type and settings when you install, access, update, or use our services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers. How much of this information we collect depends on the type and settings of the device you use to access your account. Server and data centre service administrators can disable collection of this information via the administrator settings or prevent this information from being shared with us by blocking transmission at the local network level.
Information we receive from other sources
We receive information about you from other service users, from third-party services, from our business and channel partners.
How we use information we collect
How we use the information we collect depends in part on which services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
To communicate with you about the services: We use your contact information to send transactional communications via email and within your account, including confirming your purchases, reminding you of subscription expirations, responding to your comments, questions and requests, providing customer support, and sending you technical notices, updates, security alerts, and administrative messages. We send you email notifications when you or others interact with you, for example, when you are on a page or ticket. We also provide tailored communications based on your activity and interactions with us. For example, certain actions you take within your account may automatically trigger a feature or third-party app suggestion within the services that would make that task easier. We also send you communications as you on-board to a particular service to help you become more proficient in using that service. These communications are part of the services and in most cases you cannot opt out of them.
To market, promote and drive engagement with the services: We use your contact information and information about how you use the services to send promotional communications that may be of specific interest to you, by email. These communications are aimed at driving engagement and maximizing what you get out of your account, including information about new features, survey requests, newsletters, and events we think may be of interest to you. We also communicate with you about new product offers and promotions. You can unsubscribe from these communications.
Customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve the services.
For safety and security: We use information about you and your account use to verify accounts and activity, to monitor suspicious or fraudulent activity and to identify violations of service policies.
To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.
With your consent: We use information about you where you have given us consent to do so for a specific purpose not listed above. For example, we may publish testimonials or featured customer stories to promote our products, with your permission.
Legal basis for processing (for EEA users):
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal basis for doing so under applicable EU laws. The legal basis depend on the services you use and how you use them. This means we collect and use your information only where:
- We need it to provide you the services, including to operate the services, provide customer support and personalised features and to protect the safety and security of the services;
- It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the services and to protect our legal rights and interests;
- You give us consent to do so for a specific purpose; or
- We need to process your data to comply with a legal obligation.
If you have consented to our use of information about you for a specific purpose, you have the right to change your mind at any time, but this will not affect any processing that has already taken place. Where we are using your information because we or a third party have a legitimate interest to do so, you have the right to object to that use though, in some cases, this may mean no longer using the services.
How we share information we collect
We make collaboration tools, and we want them to work well for you. This means sharing information through the services and with certain third parties. We share information we collect about you in the ways discussed below, including in connection with possible business transfers, but we are not in the business of selling information about you to advertisers or other third parties.
Sharing with other service users
When you use the services, we share certain information about you with other service users.
For collaboration: You can create content, which may contain information about you, and grant permission for others to see, share, edit, copy and download that content based on settings you or your administrator (if applicable) select. Some of the collaboration features in your account display some or all of your profile information to other service users when you share or interact with specific content. For example, when you comment on or create a support ticket page, we display your name next to your comments so that other users with access to the page or issue understand who made the comment.
Sharing with third parties
We share information with third parties that help us operate, provide, improve, integrate, customise, support and market our services.
Service Providers: We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under close instruction from us, including policies and procedures designed to protect your information.
Queensborough Group Partners: We work with third parties who provide consulting, sales, and technical services to deliver and implement customer solutions around the services. We may share your information with these third parties in connection with their services, such as to assist with billing and collections, to provide localised support, and to provide customisations. We may also share information with these third parties where you have agreed to that sharing.
With your consent: We share information about you with third parties when you give us consent to do so. For example, we often display personal testimonials of satisfied customers on our public websites. With your consent, we may post your name alongside the testimonial.
Compliance with Enforcement Requests and Applicable Laws; Enforcement of Our Rights: In exceptional circumstances, we may share information about you with a third party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, legal process or governmental request, including to meet national security requirements, (b) enforce our agreements, policies and terms of service, (c) protect the security or integrity of our products and services, (d) protect Queensborough Group, our customers or the public from harm or illegal activities, or (e) respond to an emergency which we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person.
How we store and secure information we collect
Information storage and security
We use data hosting service providers in the UK to host the information we collect, and we use technical measures to secure your data.
While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.
How long we keep information
How long we keep information we collect about you depends on the type of information, as described in further detail below. After such time, we will either delete or anonymise your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.
Account information: We retain your account information for as long as your account is active and a short period thereafter in case you decide to re-activate your account. We also retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our services. Where we retain information for improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our services, not to specifically analyse personal characteristics about you.
Marketing information: If you have elected to receive marketing emails from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our services, such as when you last opened an email from us or ceased using your Queensborough Group account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created.
How to access and control your information
You have certain choices available to you when it comes to your information. Below is a summary of those choices, how to exercise them and any limitations.
Access and update information about you: Our services give you the ability to access and update certain information about you from within your account. For example, you can access your information from your account dashboard and update as necessary. You can update your information within your settings and modify content that contains information about you.
Deactivate your account: If you no longer wish to use our services, you may can deactivate your services account, please contact your account manager. Please be aware that deactivating your account does not delete information about you from our CRM.
Delete your information: Our services gives you the ability to delete certain information about you from within your account. For example, you can remove content that contains information about you, you can remove certain information within your settings. Your Direct Debit will stay in place until you cancel this with your bank at which point it will be removed. Please note, however, that we may need to retain certain information for record keeping purposes, to complete transactions or to comply with our legal obligations.
Request that we stop using your information: In some cases, you may ask us to stop accessing, storing, using and otherwise processing your information where you believe we don’t have the appropriate rights to do so. For example, if you believe an account was created for you without your permission or you are no longer an active user, you can request that we delete your account as provided in this policy. You can also unsubscribe out of our use of your information for marketing purposes by contacting us, as provided below. When you make such requests, we may need time to investigate and facilitate your request. If there is delay or dispute as to whether we have the right to continue using your information, we will restrict any further use of your information until the request is honoured or the dispute is resolved.
Opt out of communications: You may opt out of receiving promotional communications from us by using the unsubscribe link within each email, or by contacting us as provided below to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our services. You can opt out of some notification messages in your account settings.
Other important privacy information
Your information is controlled by Queensborough Group. If you have questions or concerns about how your information is handled, please direct your enquiry in writing to Queensborough Group 14 Bury New Rd, Breightmet, Bolton BL2 6QB.