FAQs for Campsites & Glamping
Common questions about Q-Book campsite booking software, migration, payments, channel management, direct bookings, Pitchup, Hipcamp, Campsites.co.uk, Airbnb and glamping bookings.
Simple answers for campsites, caravan parks, glamping sites, shepherd huts, yurts, cabins, touring pitches and holiday parks looking to move to Q-Book.
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Frequently Asked Questions
Everything you need to know before moving your campsite to Q-Book.
Migration & Support
Can you import bookings from my existing system?
We can import bookings from many systems, depending on the data available. Our team will help you plan the move.
Will switching affect my existing bookings?
We will help you transfer your bookings carefully so existing reservations are accounted for during setup.
How quickly can I get started?
You can go live once your pitches, rates and booking details are ready. We provide setup assistance and training.
Is UK telephone support included?
Yes. Our UK team is available to help with setup, training and day-to-day questions.
Pricing & Websites
How much does Q-Book cost for campsites?
£14.99 + VAT per month for unlimited pitches and units, plus 20p per pitch booking or 50p per caravan or glamping booking. A one-off £99 + VAT enrolment fee applies.
Will I be tied into a contract?
There is no long-term contract for Q-Book booking software. Optional website services have separate terms.
Can I use Q-Book on my existing website?
Yes. You can add the Q-Book booking system to your existing campsite website.
Can Q-Book build a campsite website for me?
Yes. Responsive campsite websites are available from £13 + VAT per month, with a minimum 12-month website contract.
Does Q-Book charge commission on bookings?
Q-Book does not charge percentage commission on bookings. The standard per-booking fees still apply.
Can Q-Book calculate visitor levies?
Yes. You can configure applicable visitor levies, including the Edinburgh Visitor Levy, so Q-Book calculates them for relevant bookings.
Channel Manager & Availability
Which booking channels can I connect to?
Supported channels include Pitchup, Hipcamp, Campsites.co.uk, Airbnb, Booking.com, Expedia, Cottages.com and others. Connection methods vary by channel.
Are channel manager connections free?
Yes. Q-Book does not charge an additional fee for its supported channel connections.
Can I manage all my bookings in one calendar?
Yes. Direct and connected channel bookings appear in one diary, helping reduce double bookings.
Can I close dates or restrict bookings on certain channels?
Yes. You can manage availability and restrictions from Q-Book, subject to each channel’s supported connection features.
Can I set a same-day booking cut-off?
Yes. Choose a cut-off time to stop new same-day bookings and update supported connected channels.
Can I take walk-in or telephone bookings?
Yes. Add manual bookings directly to the calendar.
Pitches, Units & Group Bookings
Can I manage camping pitches and glamping units together?
Yes. Manage touring pitches, caravans, shepherd huts, yurts, cabins and other units in one system.
Can I add photos, sizes and occupancy rules to pitches?
Yes. Pitch Builder lets you add descriptions, images, videos, pitch dimensions, occupancy and restrictions.
Can guests see where their pitch is located?
Yes. You can provide a visual site map to help guests understand pitch and unit locations.
Can a guest book several pitches or units together?
Yes. Add multiple pitches or units to a booking and record guest details for each.
Can I sell glamping units individually and as exclusive-use accommodation?
Yes. Linked inventory can allow units to be sold individually or together, preventing conflicting availability.
Can I charge for extras such as dogs, electric hook-ups or firewood?
Yes. Offer optional extras such as pets, electric hook-ups, BBQ packs, firewood and late check-outs during booking.
Can I use Greener Camping Club membership with Q-Book?
Q-Book supports Greener Camping Club membership checks and creation within the booking process, where configured.
Rates & Dynamic Pricing
Can I set different prices for weekends and peak dates?
Yes. Set daily and seasonal rates, including bank holidays, school holidays and special events.
Does Q-Book offer free dynamic pricing?
Yes. Q-Book can automatically adjust rates based on demand, occupancy and rules you control.
Can minimum stays change automatically to fill gaps?
Yes. If a 3-night minimum leaves a 2-night gap, Q-Book can reduce the minimum to 2 nights according to your settings.
Can I control arrival days and minimum stays?
Yes. Set minimum stays and permitted arrival or departure days for different dates and seasons.
Can I offer discounts, promotions and gift vouchers?
Yes. Create special offers, promotional codes and vouchers to encourage direct and repeat bookings.
Payments & Guest Management
Can Q-Book collect deposits and balances automatically?
Yes. Configure deposits and automatic balance payments through supported payment providers.
Can I use Stripe or my existing merchant provider?
Yes. Q-Book supports Stripe and several merchant gateways, including Worldpay and Elavon, subject to compatibility.
What are the payment gateway charges?
The Q-Book gateway connection costs £3 + VAT per month, plus 10p per Stripe transaction or 25p per merchant transaction. Provider processing charges are separate.
Can I send guests a payment link?
Yes. Send a secure payment link and have successful payments reflected in the booking balance.
Can I accept bank transfers?
Yes. You can record bookings and payments even if you prefer bank transfers.
Can I send guest registration and arrival information?
Yes. Send registration requests, directions, check-in instructions and useful documents before arrival.
Can I send scheduled messages and emails?
Yes. Create pre-arrival, in-stay and post-stay messages, including reminders to book again next year.
Can I use smart locks or heating automation for glamping accommodation?
Compatible smart locks and thermostats can be connected for automated access and heating. Smart device connections cost £5 + VAT per device per month.
Reports, Reviews & Management
Can I see arrivals, departures and guests staying on site?
Yes. The Overview dashboard shows arrivals, departures, current stays, notes and outstanding balances.
Can I highlight important bookings with colour labels?
Yes. Use custom colour labels to identify booking types, requests and other details at a glance.
Does Q-Book include reports?
Yes. Review bookings, occupancy, income, outstanding payments, booking sources and more.
Can Q-Book help me collect and display reviews?
Yes. Reviews Hub helps collect and manage guest reviews and showcase selected reviews on your website.
Can I access Q-Book from my phone or tablet?
Yes. Q-Book is accessible from smartphones, tablets, laptops and desktop computers.
Can I track bookings with Google and Meta?
Yes. Supported Google tracking and Meta Pixel integrations can help you understand booking performance.
Channel Manager Info Demo Campsite Website Demo Hotel Website Demo Apartments & Cottages Screenshots See All Pricing
Popular Q-Book Campsite Screens
A quick look at key Q-Book tools for campsites and glamping sites.
Campsite Overview
See arrivals, departures, staying guests, latest messages, notifications and failed guest confirmation email alerts from one useful dashboard.
Drag & Drop Calendar
Move, adjust, swap and manage bookings using a clear calendar view. Filter by type and create your own colour scheme.
Pitches & Units
Add images, videos and descriptions for touring pitches, tipis, yurts, shepherd huts, treehouses, cabins and glamping units.
Photo Gallery
Upload images and PDFs to your gallery, then add the right images to each pitch, room, unit or website page.
Gift Vouchers
Convert cancelled booking payments into vouchers, helping you retain deposits and encourage guests to rebook.
Special Offers
Create discounts, package offers, three-for-two deals, percentage reductions and seasonal promotions in seconds.
Still Have a Question?
Speak to Q-Book and we will be happy to talk you through the campsite booking system.
