Q. Can you import existing bookings?
A. It depends on your current system. However, we can import from most - we're certainly happy to try! Migrating is easy!
Q. Does migration affect existing bookings?
A. No. Your bookings will stay the same.
Q. How long does it take to go live?
A. As soon as you are ready. Our training session and booking import will speed up the process.
Q. Will I speak to a friendly human at Q-Book?
A. Yes! We're a bunch of good eggs! No robots here!
Q. How much does Q-Book cost?
A. Just £9.99+VAT PCM and 20p per pitch booking and 50p per glamping booking.
Q. Will I be tied into a contract? And is there a notice period?
A. No. You're free to come and go as you please. But! We hope you stay and we're sure you will :)
Q. Will you help me to set up Q-Book?
A. Yes. We'll book a training session and show you the ropes :) We're always on hand if you need us.
Q. How much is it to connect to Pitchup, Hipcamp, Campsites.co.uk, Booking.com & Airbnb?
A. Not a sausage! All integrations are free of charge. Connect away!
Q. Which integrations do you have?
A. Pitchup, Hipcamp, Campsites.co.uk, Booking.com, Expedia, Google, Airbnb, VRBO, Agoda, Tripadvisor plus many more.
Q. Can Q-Book take automatic payments?
A. Yes! We can automate deposits and balances straight to your bank.
Q. I already have a Stripe account, can I use this to take guest payments?
A. Yes. Q-Book will connect to your existing Stripe account.
Q. Can you link to my existing merchant e.g. Worldpay, Elavon?
A. Yes! We need your merchant ID Numbers for MOTO and E-commerce.
Q. How much do you charge for payments?
A. £2.00+VAT PCM & 10p per Stripe transaction or 25p for merchant transaction.
Q. Can I send a payment link to my customers?
A. Yes. Once payment is made, you'll receive confirmation and the balance will be automatically updated within the booking.
Q. I only accept bank transfers, can I still take bookings?
A. Yes, no problem.
Q. Do you link to Pitchup, Hipcamp,Campsites.co.uk, Booking.com & Airbnb?
A. We sure do. We have a mixture of API connections and two-way iCal connections.
Q. Can I take walk-in bookings?
A. Yes it's easy to add a manual booking to Q-Book.
Q. Can I add another Pitch/Caravan to an existing booking?
A. Yes! No problem, you can add individual guest details as well for each Pitch/Caravan.
Q. Can I see who's arriving, departing and staying over on any day of the week?
A. Of course! From the overview screen, you can quickly see who's arriving, departing and staying over on any day of the week. From here, you can easily view special requests, notes and outstanding balances to be paid on arrival. Also, you can check in/check out clients, email or print invoices - saving time rather than going into each booking individually.
Q. Can I customise the emails?
A. Absolutely! Customise your emails for booking, pre-arrival and post-stay. You can create and schedule emails to remind customers to re-book the following year. Excellent for marketing and driving direct revenue.
Q. Can I have a cut-off time for same-day bookings?
A. Yes! Based on the time you set, Q-Book will close off all remaining availability and will update all connected OTA's. For instance, if you don't want to take same-day bookings after 6.00 PM, you'll specify this within Q-Book settings and job's a good 'un! Change your mind? No problem! You can always reverse this feature.
Q. Can I close availability when my campsite is closed?
A. Yes! Just pick a start and end date.
Q. Can I charge a different price on a Saturday than the rest of the week?
A. Yes! You are in full control of your prices daily and seasonally.
Q. And can I charge more for bank holidays/ Special events?
A. You sure can!
Q. Can I set a minimum night stay?
A. Yes. You can set whatever you like. It's your campsite after all!
Q. Can I sell example 3 Shepherds Huts as a group booking and individual Shepherds Hut as well?
A. Yes, Just link the 3 Shepherds Huts with the individual Shepherds Hut, this is a great feature to sell to groups.
Q. Will I be notified when I get a booking?
A. Yes. Both you and your guest will receive a confirmation email.
Q. Can I access Q-Book on the move?
A. Yes! From anywhere - smartphone, tablet, laptop & desktop.
Q. Can I charge a one-off charge for cleaning/damages?
Q. Can Q-Book send an automatic guest registration?
A. Yes! no problem, you also can add extra information with directions, places of interest and any other useful information, you can also attach PDF's.
Q. Does Q-Book offer a reporting system?
A. Yes, we have reports that relate to transactions, outstanding payments, income, housekeeping, room volume, sales, occupancy, sources and many more.
Q. Does Q-Book - Integrate with Facebook (Meta) Pixel and Google to track bookings?
The Overview screen not only showcases who's Arriving, Departing, Staying & Who's Booked, but also display's the latest messages to notify you of system notifications, responses to support tickets and guest confirmation email issues.
Guest Confirmation Emails - will notify you of any guest confirmation emails that fail to reach your guest.
Alerts and Updates - we provide you with real time system updates, this can range from Q-Connect alerts to a new Q-Book feature.
Q-Book Support Tickets - you will now be notified of responses to support tickets.
Messages from the Q-Book Team - Our Q-Book team may message you regarding Q-Book/Q-Connect.
Q-Book’s “drag & drop” functionality makes life easy and gives you an excellent experience when adding, moving, swapping or modifying bookings. The intuitive controls just make it clear, displaying the changes to your booking details in real-time as you move and adjust bookings as if it were a piece of cake.
From here, you'll build your units and enhance them with descriptive text plus images and videos. You'll include details such as occupancy options & restrictions and general information about your rooms. Q-Book is very flexible with any type of accommodation.
Upload your images & PDf's to your personal gallery where you can then hand pick individual images for each room, you can add the images you require to your website and the UK National Reservation Platform, you can edit the images, rotate, re-size, crop or just re-order the images using drag and drop, easy!
Convert cancelled booking deposits/payments into Voucher’s – A simple & effective way to retain deposit payments.
We have now added an option on the guest booking details page, where you can click to automatically convert any payment that has been made to the booking into a voucher for future use.
This will allow your guest to re-book on your website, in their own time and automatically receive the deduction of the amount they have already paid – meaning that you can hold on to their payment and make less refunds!
Q-Book’s special offers page, it’s as easy as pie!
Option 1 - Make a simple reduction over a set period in either £ or %
Option 2 - Set offers such as package offers over a set period. For example – 3 for 2 nights – 2nd night half price – Spa Weekend – Dinner bed & breakfast – Valentines Package, etc. You can set the full rate amount for the offer, for example – £200 for 2 nights Dinner bed & breakfast.
Coming soon - Our Free guest welcome platform App for your guests's that collects all your accommodations content (best bits and need-to-knows) in a good-looking and easily accessible format. Engaging, informative and user-friendly; a virtual reception for your guest's.
Stay Connected & Chat with guest's via your Free Digital Welcome App. The power of good communication. A tried and tested hospitality trait with a twist of game-changing technology.Q-Guest Welcome App - More Info