FAQs for Self-Catering Accommodation
Answers to common questions about Q-Book for self-catering properties, including migration, payments, pricing, channels, direct bookings and day-to-day management.
See Pricing Contact Q-BookSelf-Catering FAQ
Clear answers for holiday lets, cottages, apartments, lodges and self-catering accommodation.
Migration & Support
Can you import my existing bookings?
We can import bookings from many existing systems, depending on the data available. Our team will help you plan the move.
Will switching affect existing reservations?
Your existing reservations can be carried over where supported. We will help you check the imported bookings before going live.
How quickly can I get started?
You can go live once your property, rates and channels are ready. We provide setup assistance and training.
Can I speak to someone for help?
Yes. Our friendly UK-based support team is here to help you get the most from Q-Book.
Pricing & Direct Bookings
How much does Q-Book cost for self-catering?
Pricing depends on your accommodation setup, including bedrooms or units. See our pricing calculator for details.
Will I be tied into a contract?
No. Q-Book does not require a long-term contract.
Does Q-Book charge commission on direct bookings?
Q-Book does not charge a percentage commission on direct bookings for self-catering accommodation. Any applicable payment processing charges are separate.
Can guests book directly through my website?
Yes. Add the Q-Book booking engine to your website so guests can check live availability and book directly.
Can I create offers, promotional codes and gift vouchers?
Yes. Offer seasonal promotions, discount codes and monetary or stay-based gift vouchers to encourage direct bookings.
What is Hotels.uk.com?
It is Queensborough Group’s accommodation platform, providing another opportunity to promote your property and attract direct enquiries or bookings.
Channel Manager & Availability
Can I manage all my bookings in one calendar?
Yes. Website and connected channel reservations appear in one Q-Book diary, helping reduce manual work and the risk of double bookings.
Which booking channels can I connect to?
Supported connections include Booking.com, Airbnb, Expedia, VRBO, Cottages.com, Agoda and Google, among others. Availability and supported rates or restrictions can be synchronised.
Are channel manager connections included?
Yes. Q-Book includes connections to supported booking channels without a separate Q-Book integration charge.
Can I close dates or block availability in bulk?
Yes. Block or reopen selected dates and units, including bulk changes where needed.
Can I keep my website open while closing OTA availability?
Yes. You can control availability allocated to connected channels while keeping suitable dates available for direct bookings.
Can I manage several cottages or apartments together?
Yes. Manage multiple properties or units within one Q-Book account, with individual availability, rates and booking details.
Rates, Stays & Dynamic Pricing
Can I set seasonal prices and different lengths of stay?
Yes. Set seasonal or event rates, price by stay or guest where appropriate, and offer different lengths of stay.
Can I control arrival days and minimum stays?
Yes. Set minimum nights and permitted arrival or departure days for specific dates or seasons.
Does Q-Book offer dynamic pricing?
Yes. Q-Book can automatically adjust rates based on occupancy, demand and the pricing rules you choose.
Can Q-Book automatically reduce minimum stays to fill gaps?
Yes. If you have a 3-night minimum but only a 2-night gap between bookings, Q-Book can reduce the minimum to 2 nights. You control the settings.
Can I set a cut-off for same-day bookings?
Yes. Choose a booking cut-off time to stop last-minute bookings when your property needs more preparation time.
Payments & Security Deposits
Can I collect deposits and balance payments automatically?
Yes. Q-Book can automate deposits and outstanding balances using a supported payment connection.
Can I use Stripe or my existing merchant provider?
Yes. Q-Book supports Stripe and compatible merchant providers, including Worldpay and Elavon.
What are the Q-Book payment gateway charges?
The published gateway charge is £3 + VAT per month, plus 10p per Stripe transaction or 25p per merchant transaction. Your payment provider’s processing fees are separate.
Can I send guests a payment link?
Yes. Send a secure payment link and have the booking balance updated after a successful supported payment.
Can I take and refund a security deposit?
Yes. Set a security deposit amount or percentage for bookings and refund it when appropriate, subject to your payment setup.
Can I accept bank transfers instead of card payments?
Yes. You can still take bookings and record payments made by bank transfer.
Guest Communication & Operations
Can I automate guest messages and emails?
Yes. Schedule booking confirmations, pre-arrival instructions, mid-stay notices and post-stay follow-ups, with messaging across supported channels.
Can I send different instructions for each property?
Yes. Create property-specific messages, such as directions, parking details, access information or check-in instructions.
Can guests add extras to their stay?
Yes. Offer extras such as pets, early check-in, late check-out or welcome packages during booking.
Can I see arrivals, departures and housekeeping information?
Yes. The overview and reporting tools help you track arrivals, departures, guests staying, notes and housekeeping activity.
Can my team have separate logins and permissions?
Yes. Give team members their own access and restrict what they can view or manage.
Can I use Q-Book on my phone or tablet?
Yes. Q-Book is accessible on phones, tablets and computers through a compatible web browser.
Smart Automation & Marketing
Can Q-Book connect to smart door locks and heating?
Yes. With compatible devices, Q-Book can automate guest access codes and heating around check-in and check-out. Smart automation costs £5 + VAT per device per month.
Can Q-Book help promote my property on Google?
Yes. Q-Book supports relevant Google accommodation connections, including vacation rental visibility where your property is eligible.
Can I collect and manage guest reviews?
Yes. Reviews Hub helps bring reviews together and showcase feedback from different platforms.
Can I track bookings and performance?
Yes. View reports for bookings, income, occupancy, sources and outstanding payments. Google tracking and Meta Pixel integration are also supported.
Does Q-Book support visitor levies?
Yes. Q-Book can calculate configured visitor levies, including the Edinburgh Visitor Levy, according to the rules and settings applied to your property.
Popular Q-Book Tools
A quick look at the tools used by self-catering owners every day.
Overview Page
See who is arriving, departing, staying and booked, with messages, support updates and guest email alerts.
Drag & Drop Calendar
Move, amend and manage bookings with a simple visual diary.
Vouchers & Offers
Create vouchers, special offers and promotions to increase direct bookings.
Still Have Questions?
Call Q-Book and speak to a friendly UK-based team member.
01204 373710
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