Q-Book FAQ

FAQ's Booking Software for Self-Catering

Answers to common questions about Q-Book for self-catering properties, including migration, payments, pricing, channels, direct bookings and day-to-day management.

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Self-Catering FAQ

Clear answers for holiday lets, cottages, apartments, lodges and self-catering accommodation.

Migration

Q. Can you import existing bookings?

A. It depends on your current self-catering system. However, we can import from most systems and we are certainly happy to try. Migrating is easy.

Q. Does migration affect existing bookings?

A. No. Your bookings will stay the same.

Q. How long does it take to go live?

A. As soon as you are ready. Our training session and booking import will speed up the process.

Q. Will I speak to a friendly human at Q-Book?

A. Yes. We are a bunch of good eggs. No robots here.

Q-Book & Your Property

Q. How much does Q-Book self-catering cost?

A. It depends on how many bedrooms or units you have. Use our price calculator to get an accurate price. Click here to see pricing.

Q. Will I be tied into a contract?

A. No. You are free to come and go as you please. But we hope you stay and we are sure you will.

Q. How much is it to connect to Booking.com, Expedia, Google, Cottages.com, Airbnb, VRBO, Agoda and Tripadvisor?

A. Not a sausage. All integrations are free of charge. Connect away.

Q. Which integrations do you have?

A. Booking.com, Expedia, Google, Airbnb, Cottages.com, VRBO, Agoda, Tripadvisor and many more.

Q. Do you charge commission?

A. Absolutely not. You already pay OTAs, we do not believe paying twice is fair.

Q. What is Hotels.uk.com?

A. Extra advertising, commission-free bookings and your new best friend.

Q. Will you help me set up Q-Book?

A. Yes. We will book a training session and show you the ropes. We are always on hand if you need us.

Payments

Q. Can Q-Book take automatic payments for my self-catering?

A. Yes. We can automate deposits and balances straight to your bank.

Q. I already have a Stripe account, can I use it?

A. Yes. Q-Book will connect to your existing Stripe account.

Q. Can you link to my existing merchant, for example Worldpay or Elavon?

A. Yes. We need your merchant ID numbers for MOTO and e-commerce.

Q. How much do you charge for payments?

A. £3.00 + VAT per calendar month, plus 10p per Stripe transaction or 25p for merchant transactions.

Q. Can I send a payment link to my customers?

A. Yes. Once payment is made, you will receive confirmation and the balance will be automatically updated within the booking.

Q. I only accept bank transfers, can I still take bookings?

A. Yes, no problem.

Q-Book Features

Q. Will Q-Book manage all my self-catering bookings?

A. Yes. By connecting to the channel manager, all your bookings will filter into the Q-Book diary.

Q. Does Q-Book have a free guest messaging system?

A. Yes. All your messages from direct bookings, Booking.com, Airbnb and more can be managed in one place.

Q. Do I manage all prices within Q-Book?

A. Yes. All rates are managed through Q-Book, so there is no need to manage multiple diaries.

Q. Do you offer dynamic pricing?

A. Yes. Dynamic pricing adjusts according to demand. When demand is high, rates can increase, and when demand is low, rates can reduce to attract more guests.

Q. Can I take a mandatory security deposit?

A. Yes. For each booking, a security deposit of your choosing can apply, such as £200 or 20% of the booking value.

Q. Can I easily refund the security deposit?

A. Yes. If you are happy to issue a refund, you can return the security deposit straight back to your guest after their stay.

Q. Can I charge per person or per stay?

A. Either. You can charge a set cost per stay, or charge per guest so the total adjusts as guests are added.

Q. Can I offer different length stays?

A. Yes. You can build 2, 3, 4, 7-night stays, or whatever suits your business.

Q. Can I have different pricing for longer and shorter stays?

A. Yes. You can divide the full stay price between the length of stay.

Q. Can I override my base or seasonal rates?

A. Yes. You can increase or decrease prices whenever you like, perfect for special events and school holidays.

Q. Can I have a cut-off time for same-day bookings?

A. Yes. Based on the time you set, Q-Book can close remaining availability and update connected OTAs.

Q. Can I set up special offers?

A. Yes. You can use special offers and promotions to incentivise direct bookings.

Q. Can I sell gift vouchers?

A. Yes. Create monetary vouchers or build tailored vouchers for your self-catering property.

Q. Can I restrict arrival or departure days?

A. Yes. Only want Saturday arrivals? No problem.

Q. Can I close availability when my property is closed?

A. Yes. Just pick a start and end date.

Q. Can I access Q-Book on the move?

A. Yes. Use Q-Book from your smartphone, tablet, laptop or desktop.

Q. Does Q-Book offer reports?

A. Yes. Reports cover transactions, outstanding payments, income, housekeeping, sales, occupancy, sources and more.

Q. Does Q-Book integrate with Facebook Meta Pixel and Google tracking?

A. Yes. You can track bookings and understand where bookings are coming from.

Popular Q-Book Tools

A quick look at the tools used by self-catering owners every day.

Overview Page

See who is arriving, departing, staying and booked, with messages, support updates and guest email alerts.

Drag & Drop Calendar

Move, amend and manage bookings with a simple visual diary.

Vouchers & Offers

Create vouchers, special offers and promotions to increase direct bookings.

Still Have Questions?

Call Q-Book and speak to a friendly UK-based team member.

01204 373710

Contact Us
  • Booking.com
  • Expedia
  • Hotels
  • Agoda
  • Airbnb
  • Hipcamp
  • Pitchup
  • Campsites.co.uk
  • VRBO
  • Cottages.com

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