FAQ's Booking Software for Self-Catering

Migration

Q. Can you import existing bookings?
A. It depends on your current self-catering system. However, we can import from most - we're certainly happy to try! Migrating is easy!

Q. Does migration affect existing bookings?
A. No. Your bookings will stay the same.

Q. How long does it take to go live?
A. As soon as you are ready. Our training session and booking import will speed up the process.

Q. Will I speak to a friendly human at Q-Book about self-catering?
A. Yes! We're a bunch of good eggs! No robots here!

Q-Book & your Property

Q. How much does Q-Book self-catering cost?
A. It depends on how many bedrooms you have. Use our price calculator to get an accurate price click here to see pricing.

Q. Will I be tied into a contract? And is there a notice period?
A. No. You're free to come and go as you please. But! We hope you stay and we're sure you will :)

Q. How much is it to connect my self-catering to Booking.com, Expedia, Google, Cottages.com, Airbnb, VRBO, Agoda, Tripadvisor?
A. Not a sausage! All integrations are free of charge. Connect away!

Q. Which integrations do you have?
A. Booking.com, Expedia, Google, Airbnb, Cottages.com, VRBO, Agoda, Tripadvisor plus many more.

Q. Do you charge commission?
A. Absolutely not! You already pay OTA's - we don't believe paying twice is fair.

Q. What is Hotels.uk.com?
A. Extra advertising, commission-free bookings and your new best friend.

Q. Will you help me to set up Q-Book?
A. Yes. We'll book a training session and show you the ropes :) We're always on hand if you need us.

Payments

Q. Can Q-Book take automatic payments for my self-catering?
A. Yes! We can automate deposits and balances straight to your bank.

Q. I already have a Stripe account, can I use this to take guest payments?
A. Yes. Q-Book will connect to your existing Stripe account.

Q. Can you link to my existing merchant e.g. Worldpay, Elavon?
A. Yes! We need your merchant ID Numbers for MOTO and E-commerce.

Q. How much do you charge for payments?
A. £3.00+VAT PCM & 10p per Stripe transaction or 25p for merchant transaction.

Q. Can I send a payment link to my customers?
A. Yes. Once payment is made, you'll receive confirmation and the balance will be automatically updated within the booking.

Q. I only accept bank transfers, can I still take bookings?
A. Yes, no problem.

Q-Book Features

Q. Will Q-Book manage all my self-catering bookings?
A. Yes. By connecting to the Channel Manager all your bookings will filter into the Q-Book diary.

Q. Do I manage all my prices within Q-Book?
A. Yes. All rates are managed through Q-Book. No need to manage multiple rate plans and diaries.

Q. Can I see who's arriving, departing and staying over on any day of the week?
A. Of course! From the overview screen, you can quickly see who's arriving, departing and staying over on any day of the week. From here, you can easily view special requests, notes and outstanding balances to be paid on arrival. Also, you can check-in/check-out clients, email or print invoices - saving time rather than going into each booking individually.

Q. Can I customise the emails?
A. Absolutely! Customise your emails for bookings, pre-arrival and post-stay. You can create and schedule emails to inform customers about their access code(s) or to re-book the following year.

Q. Can I take a mandatory security deposit at the point of booking?
A. Yes. For each booking, a security deposit of your choosing will apply. Whether it's £200 or 20% of the booking value.

Q. Can I easily refund the security deposit at a later date?
A. Assuming you're happy to issue a refund, you can return the security deposit straight back to your guest(s) after their stay.

Q. Can I charge per person or per stay?
A. Either, whatever floats your boat! You can charge a set cost per stay irrespective of occupancy but not exceeding max occupancy. Or charge per guest. If you do it this way, the total cost will inflate for every extra guest added to the booking.

Q. Can I offer different length stays for self-catering?
A. Yep! You can build 2, 3, 4, or 7-night stays (or whatever you like). Whatever you build within Q-Book will translate onto the booking page. Your guests will be able to see what lengths of stay you offer and make their pick from there.

Q. Can I have different pricing for longer and shorter stays?
A. Yes. You simply divide the full stay price between the length of stay.

Q. Can I override my base/seasonal rates?
A. Sure. You can increase or decrease your self-catering prices whenever you like. Perfect for special events and school holidays.

Q. Can I have a cut-off time for same-day bookings?
A. Yes! Based on the time you set, Q-Book will close off all remaining availability and will update all connected OTA's. For instance, if you don't want to take same-day bookings after 6.00 PM, you'll specify this within Q-Book settings and job's a good 'un! Change your mind? No problem! You can always reverse this feature.

Q. Can I set up special offers to reward direct bookers?
A. Yes! You can use special offers & promotions to incentivise direct bookings. It's also a great shout to include these within your marketing strategy. Don't panic - we'll show you how!

Q. Can I sell Gift Vouchers for my self-catering?
A. Yes. Create monetary vouchers or build and customise tailored vouchers, for example, three-night dinner bed and breakfast.

Q. Can I restrict the days my guests can arrive/depart?
A. Yep! Only want Saturday arrivals? No problem! Especially important for self-catering properties.

Q. Can I set up different rateplans?
A. yeah, sure. You can set up room-only, none refundable, includes breakfast - whatever you like!

Q. Can I take walk-in bookings?
A. Yes it's easy to add a manual booking to Q-Book.

Q. Can I close availability when my self-catering property is closed?
A. Yes! Just pick a start and end date.

Q. Can I charge a different price on a Saturday than the rest of the week?
A. Yes! You are in full control of your prices daily and seasonally.

Q. And can I charge more for bank holidays/ Special events?
A. You sure can!

Q. Can I set a minimum night stay?
A. Yes. You can set whatever you like.

Q. Will I be notified when I get a booking?
A. Yes. Both you and your guest will receive a confirmation email.

Q. Can I access Q-Book on the move?
A. Yes! From anywhere - smartphone, tablet, laptop & desktop.

Q. Can I charge a one-off charge for cleaning/damages?
A. Absolutely!

Q. Can guests add extras to their booking?
A. Yes! Meals, flowers, chocolates, hampers, champers - you name it!

Q. Can Q-Book send an automatic guest registration?
A. Yes! no problem, you also can add extra information with directions, places of interest and any other useful information, you can also attach PDF's.

Q. Does Q-Book offer a reporting system?
A. Yes. We have reports relating to transactions, outstanding payments, income, housekeeping, room volume, sales, occupancy, sources and many more.

Q. Does Q-Book - Integrate with Facebook (Meta) Pixel and Google to track bookings?
A. Yes! Keep an eye on who's booking - it's good to know.