Queensborough have supported and worked with Caspian B &B Hotel in Ealing Broadway for many years. Their Technical people are patient , courteous and communicate well, reply to queries within reasonable hours. Their overall prices and charges are fantastic . Samari Caspian Manager
Excellent company to deal with. Friendly, knowledgeable staff who are always happy to help. The commission free booking system is a big plus.
Fantastic service from the team, fast turn around time. Nothing is ever too much trouble. Much appreciated. 15 months of outstanding service from Queensborough, Amy and John a huge thank you.
We spent a lot of time considering the best channel manager for our business, and we are delighted to say that we got it absolutely right with The Queensborough Group, not only is the product superb the team add so much more value to the package.
We have been with Qbook for over 2 years now and the work they have put into the booking system has been outstanding, it was a good decision to leave the old system which we started on, the new system offers so much more , We are very happy customers.
Setting up the system with photos of rooms, details and prices and using the widget on our website was strait forward and a really effective way of getting bussiness in, it saved us so much time answering the phone, and gave the booking in process to the customer.
Through using the booking in website widget on our website, (a piece of coding to copy and paste into your website HTML code) this gave the customer the ability to see rooms, availability and to book.
Customer service is very good, always quick to answer questions and sort out any problems that we are having difficulty with.
Overall we have had a great experience with them, the most important thing to us was someone being on the end of the phone and this was met very well.
Always helpful, far quicker to answer calls than they once were and unfailingly pleasant to work with. The entire team are first class, especially Jonathan and Clare in the Q Book department.
Brilliant company to work with. Patient, knowledgeable and will help you build your bookings while protecting you from the worst excesses of the big On line booking agencies.
Excellent service from all the team at Q-book, always there when needed
very friendly and polite, would definitely recommend. Thanks to you all
from Ian & Tracey at the Westbourne Llandudno.
Thanks again to the Queensborough Group for building our new website for Sidmouth Bed and Breakfast - Ben and his team have been of great help to us, Thank you
In April 2016 I took the gamble of changing my channel manager and dropping all but 1 OTA. Having worked with Queensborough before I had no hesitation in working with them and following their guidance. I have had a Brilliant season, more direct bookings. Onwards and Upwards, All the best Sue
The qbook team are always friendly, helpful and very willing to assist when needed. Please keep up the good work.
Queensborough have been very helpful in helping me use the booking system during difficult times as my wife passed away last year who did everything with the booking system . Everytime I have called Queensborough they have been willing to help me even with the most basic of tasks and now I am controlling most of the system myself with the help of the staff at Queensborough from time to time.
I have used the Queensborough Group for all of my website and their wide range of advertising and related services for six years now for my hospitality business and cannot state how much I rely on them for their knowledge, efficiency, friendly customer service and advice all of which have greatly grown and enhanced my presence on line which in turn have helped me to increase my business and turnover.
Many thanks for your time and effort. It has been such a good experience joining up with Queensborough and I pass the word around to my friends as it has been such a positive benefit to our business.
I would like to thank you and all the team at Qbook for the support you have given me over the many years I have been running Harmony House B&B. Recently we taken over a new guest house and have had nothing but help and encouragement from everyone, from building the new site to connecting to Booking.com. Emails have even been answered on Saturday evenings and nothing is ever too much trouble.
I cannot sing their praises highly enough and although I have been approached by other booking system providers my loyalty will stay with them.
Dear Qbook friends - For someone who was dragged kicking and screaming into the 21st century where online booking is concerned, I would just like to say what an amazingly simple system you have. And even if you do come across something you feel beyond you, your staff are amazing at not only showing you what to do but not making you feel a numpty into the bargain. Well done Qbook keep doing what your doing.
I was delighted to see the new Booking page being implemented. I have opted for the room configuration because this is something I have been looking to get done for some time now. It looks fantastic and will hopefully stop any confusion with prospective guests seeing several pictures of the same room.
I really do appreciate the hard work that the whole team has done in order for this to come together, once again thanks!!
Queensborough Group is one of the best companies I have dealt with in the 13 years I'have run a bed and breakfast. Their system is easy to use, visually as well as technically. As a company they are the MOST responsive I have ever experienced. They really do listen to their customers and if a suggestion I make is a viable option they act on it often immediately.The staff are always cheerful, friendly, helpful and knowledgeable. Their prices are reasonable and the channel manager is free to use. I have never had any problems with the system and guests seem to find it easy to use as well.
We have been using QBook for 3 years with a channel manager to Booking.com and are very happy with the system and service, excellent value for money. Would recommend to others.
We are 100% happy with Q-Book. Honestly, how could we be anything but delighted by what you have done for us. WE ARE ENORMOUSLY GRATEFUL. Thanks for your dedication and hard work.
Just to let you know you're doing a great job. Your channel manager is invaluable. Staff friendly and helpful.
We would just like to tell you how delighted we are with the new website which Queensborough Group have created for us; and with the excellent service and support we have received from you and your colleagues throughout the process.
Although our old website was looking very dated, we were aprehensive about making a change thinking that the process would be expensive, time consuming and disruptive to our on-line presence. In fact we need not have worried because Queensborough have made it so easy, quick ( it was up and running in about 36 hours!) and excellent value for money. We selected a standard template, wondering whether it would be able to reflect the individuality of our property and never imagining that the finished article could look so fantastic.
Our old website was content managed for us by a local firm. The Queensborough system, which came along with the new website is brilliant. It gives us complete control over our content and is so easy to use. We are really enjoying playing with it and keeping our website updated and refreshed. The fact that everything is linked to Q-book makes it completely synergistic and so simple to use.
At first we had lots of questions and requests for tweaks here and there which were answered and dealt with promptly and without any fuss or additional cost. Faultless service from everyone at Queensborough!
Thank you Amy and thanks to all your colleagues at Queensborough who have helped us with this and produced such an excellent result.
We've been using Q-Book for almost a year now, and find it so much easier to use than our previous channel manager. It has all the functions we need, plus some - we love the Q-Marketing feature, so simple to use and it gets results.
Perhaps the best bit about Q-Book is the helpdesk. Always patient, always generous with their time and, unlike the previous channel manager, courteous and understanding.
We feel that Q-Book provides what we want and need, and not what some whizz kid has dreamed up without any thought of what a hotel realistically needs.
I am extremely happy with the service I've received from Queensborough. I have been a customer with them now for a good 5 years, when they took over the hosting of our original B&B website, and I can honestly say that they are the most helpful and friendliest team of people I have ever worked with.
This year we decided to have had a complete overhaul of our website and I was a little nervous about the process, but I needn't have worried. Sophie, our account manager, along with the other members in the team, have been fantastic, always available to talk to and quick to get back to me with any queries and problems I have had.
The website looks fantastic and is really easy to use. I am enjoying being able to make my own changes to the website with photos and wording etc and I am confident that if I get in a 'muddle' the team will sort it out for me. I thought it might be difficult but after following the online tutorial, and with guidance from Sophie, I have found it really easy to use and is now becoming quite addictive!! Thanks everyone.
Christmas Pie wish to express our gratitude to Queensborough and especially to your good self Gillian for the excellent services provided over the last couple of years. We have not hesitated in recommending the services offered by your group to other businesses and will continue to do so.
Just thought that I would drop you a quick line as to what's been happening since I took over the account a couple of months ago after coming blind into this industry. I am really pleased that I chose Queensborough, not only have I got a new website but also I will be saving a few quid in the long run as I was paying Formoda a monthly fee, which after a year, I will be saving and have gained a new fresh updated website in the process. Everything has gone to plan in setting the website up (It looks fab !) and I know that I have been a real pain with my constant phoning and asking you to do this and that, but you kept your promise when selling me the site in that nothing seems to be too much trouble and the level of service is first class. I tend to moan when things go wrong but also believe in praise when things go right so please take this as the latter. I will be in touch within the next week or so to go over putting on the local attractions from my local area and adding odd bits but I can do this without the worry of feeling a pain ! Thanks, I am enjoying our relationship!
Just a quick note to say that so far I have been delighted with the level of service I've been provided with by your organisation. You have set the bar high, and I look forward to continue being impressed now that we are about to move on to the full works!
I emailing you with regards to a member of your design team Danny Ward. I have recently redesigned my website with the help and guidance of Danny, who I must say has been outstanding with his support and advice offered about my site.
Q-Pay Gateway - The Q-Pay system has saved us hours of paperwork. We no longer have to write invoices or process payments via a terminal which is incredibly time consuming. We also don’t need to worry about accessing card details for payments. We often had to write to guests if they entered the wrong details. Then we’d have the worry of where to store them once they’d sent them over to be PCI compliant. The new system lets the guest know as soon as they make the booking that it’s incorrect and they usually contact us at that point! We can safely enter their new details on the system without worrying. We have got rid of our terminals as it’s so easy to take balance payments. It’s saved us a fortune in rentals! We process the payment with the guest the night before departure and then print off or email them invoice. No more problems with the card terminal going flat, or not being able to use it because someone is on the phone or cards randomly being rejected. Wish we’d changed sooner.
Q-Book Online Booking v3 - I just wanted to send over a quick mail to say thank you Queensborough! A great booking system and getting better each day. in particular i want to say thank you to everyone at your customer support and especially to Steph for her time and patience last week sorting out some issues with the booking.com xml. it was very much appreciated. Thank you again, best wishes, Kerry
I'd like to thank Ben, Jenny and Jeff for their continued support throughout the redesign of our Beech House website. Not an easy task as I am really fussy about getting the detail just right! I'm really pleased with the finished site and confident that when things need to be added or changed there is a great team on hand to help me keep the website current and interesting. Well done team Queensborough another great job, done well.
As a new customer with Queensborough I would like to comment on the following support and advice. I have contacted Victoria and Lisa on several occasions to seek help and advice on several issues with the q-booking system and have found them to be exceptional in the service I received. Both went out of their way to assist and with their knowledge and patience (as my IT skills are poor) they were great. Produce/Design new website. Steve was great he has helped and advised me all the way through the process and I am delighted with the new web site, Jeff Leach again what a knowledgeable and helpful guy he has been very supportive and has sorted any IT issues that my old system had so that integration for new website went very smoothly. As a recently retired senior officer in the Fire service holding the position of senior professional standards and senior operations I have to say that I wished our IT staff were as efficient as these individuals. I have already started raising Queensborough Group to the attention of other guest and B&Bs in the area.
Q-Book Online Booking v3 - At the beginning we were quite overwhelmed by the enormity of the Q-Book System. However, we were amazed with the simple and easy to follow steps which Jenny set for us. Thereafter the set-up was ever so straight forward. Working with it has been a pleasure, as it all happens for us! The guidance provided and the make-up of the System made it really easy to use. Our business is quite small and would never require the enormous capabilities the System is capable of providing and navigating through was quite an insight into the powerful system it is. The System provides all our needs and as mentioned above, goes far beyond our needs. We have received 98 bookings since connecting with Q-Book System, a figure far beyond our expectations. We have only used one other system prior to Q-Book, and there is no comparison. Again we thank you for the System and service you provide. Special thanks to Jenny Else and Chloe with whom I made exchanges today.
Q-Book Online Booking - We are very pleased with the Q-book system. The system is simple to use once you understand how it all works and fits together. This is the first online booking system we have used so have no comparison but wished we have done it sooner. We have had 41 bookings within a short period which is excellent. The support from Noel, in particular, and the other ladies that we have spoken to, Victoria, has been first class, so helpful and polite. We would recommend Q book to any of our friends. Thank you to everyone.
Q-Book Online Booking - Q-Book is very good and far easier than other systems, I have never needed support its easy to setup, navigation through system is fine, I find what I am looking for easily.
Q-Book Online Booking v3 - The booking system was set up with the support and explanations we needed, the more we use Q-Book the easier it becomes. Having the system means we are now getting bookings from people looking on our website, when before they would look and possibly not call to book. No problems navigating the system. Menu bar at the top makes it easy to find where we are to go. We now go on and put on late deals, which brings in more bookings.
Q-Book Online Booking - I received all the support I needed when setting up the system. I also find the system easy and straight forward to use. I have had lots of bookings online.
Q-Book Online Booking - I absolutely love the Q Book Product and the Help. Staff there Courteous and patience is amazing.
Q-Book Online Booking - Q-Book system, is great, and friendly support, navigation is simple and clear, bookings are on the increase. Q-Book is user friendly, great support.
Q-Book Online Booking - We are very satisfied with all help and information from the Queensborough Group. We are also pleased with the bookings we have received.
Q-Book Online Booking v3 - We have used q-book since April 2013 and do not have any problems, all minor issues have been dealt with promptly and efficiently, the new q-connect support ticket system works well. For a free system it is excellent. The booking widgets on our website have so far this year successfully generated significant new business , the q-connect is working well with booking.com.
Q-Book Online Booking v3 - Support in setting up the system is great oh yes, q-book is so much easier than my last online booking system, and navigation through the system is easy also our bookings have improved dramatically.
Q-Book Online Booking v3 - Support from the team is very good always helpful. The system is easy to use. I feel I have more control than I did with a diary. Searching for information is very fast. The system is good and going in the right direction. I have received bookings already.
Q-Book Online Booking - Hi Queensborough, we looked at several booking systems over some time. We thought that your system looked the best. If you go with the best, you get the best. We could not be happier. To provide the system you do, at that price, is remarkable. We have nothing but praise for the way we have been assisted by several of your team. 10 out of 10 in all aspects. Will sing your praises to all who listen. Kindest regards.
Q-Book Online Booking v3 - We have found the Queensborough system perfect for our business. Support for set up was fine and we encountered no problems and even when I need to do something on the system that I have not previously done I can usually find how to do it very quickly. I like the fact that you are expanding the circulation onto other booking sites and hope this continues to provide us with maximum reach. We see most of our bookings now coming through the Queensborough system, and although we don’t use all the features, such as invoicing, it’s nice to have it all the same. I prefer the QB system to others we have used in the past and are both very happy with it at the moment.
Q-Book Online Booking - I find the system very good. I have not encountered any problems and we receive a lot of bookings through the q-book system, it is clear and concise.
Q-Book Online Booking v3 - The Qbook Booking system is a great tool which combines all the search engines into one platform. It’s very easy and user friendly. The booking and update response is very fast.
Q-Book Online Booking v3 - I have found a good response to the new booking system and learning how to manage it, the support from you has been good, bookings have been good I have also had 2 good reviews. All in all it is going very well.
Many thanks for all the excellent work you put in creating my new website.It looks great and we are very pleased with the result.Kindest regards
Q-Book Online Booking v3 - In general I am extremely delighted with the level of service and support over the phone. Every member of staff I speak to is helpful, courteous and has plenty of time to give me - I'm never made to feel that I'm asking a stupid question, or that I'm being a nuisance. For this, a huge THANK YOU. Your customer service is first class!
Q-Book Online Booking v3 - Fantastic support and very easy to use, I can control it and navigate it quickly, I do not have any faults with it and have recommended to some others.
Q-Book Online Booking v3 - Just a short email to acknowledge the assistance given to my by your employee Noel Moore. Noel's patience whilst assisting me put together our calendar profile was both efficient, professional and extremely thorough, which I personally found of great help to me. I am very much a 'technophobe' but his clear instruction was such that I found navigating around the 'profile' relatively simple and I actually felt confident, much to my surprise!
Just a few lines regarding our experience so far with The Queensborough Group. From the first day we agreed to using you nothing was too much trouble. From the Girls in Qbook, to the help on setting up the content on the booking system, The help with the Email set up, and then the web site rebuild. If this was a Trip adviser review it would be five Star!!!! Thank you all and we are looking forward to working with you for many years to come.
Our service from the Queensborough Group has been fantastic. The staff are always friendly, helpful and willing to go the extra mile. Our experience with them has been so good that we are in the process of signing up for their Channel Manager as well as getting our sister properties' webpage re-designed by their Web development team.
Q-connect Our Free Channel Manager - it's great and save me a lot of time updating my bookings diary. Thank you for incorporating this service into your product!
I would like to inform Queenborough Group that I had very positive experience when our website was developing. From start to website going live I come in contact with various people working on the website, booking engine, e mails etc and found everyone to be very helpful in every aspect of the website going live. Team at Queensborough have very professional approach and they carry out each task very efficiently. I would recommend any new hoteliers to work with Queensborough Group as they will not be disappointed with the professional service.
Q-connect Our Free Channel Manager - Hi All, in all works very well for us and saves us time with administration too. Thank you Queensborough.
Q-connect Our Free Channel Manager - I find the Channel Manager service very useful and easy to use.
Q-connect Our Free Channel Manager - The channel management set-up is for me the best way of using a system like booking.com by just having the one on-line diary and availability.
Just saw the new website ''live''! It's brilliant! Thanks again for you all your help and hard work! We're really pleased with how the website looks!
Just to let your know I have found all the staff at Queensborough very friendly and helpful. They have given me excellent advice and support and I look forward to developing my new venture with their assistance. Kind regards
Q-connect Our Free Channel Manager - On the whole since we started using your system the past few years I would say it has run very smoothly and has been a great addition and partner to our business, I have also been impressed by your ongoing updates and improvements along the way.
Q-connect Our Free Channel Manager - Q-Connect saves me an enormous amount of time a significantly reduces the risk of having rooms double booked if I forget to close off a room that was booked on Booking.com for example and forgot to close it off on Q-book. Kind regards.
Q-connect Our Free Channel Manager - We really like the Free Channel Manager Service and Benefits, the system is so easy to use and with no double bookings. We have all the benefits of offering rooms to 3rd parties, through Q-Connect and when it suites us and then gives us peace of mind that the system blanks out other sites that are connected, thus saving time all round.
Q-connect Our Free Channel Manager - I am very happy with the Q-Connect service. Victoria has been very patient and helpful to getting it all up and running with me. Thanks again to Victoria. All the best.
Q-connect Our Free Channel Manager - Yes it all works brilliant for us and thank you so much without all your help and support with everything do not know what we would do without you!!!!!!
Q-connect Our Free Channel Manager - I love your channel manager service, it is so simple to use, thanks so much.
Q-connect Our Free Channel Manager - I am very pleased wth the Q-Connect Channel Manager. This is exactly what I needed. It takes all the stress out of possible double bookings and means that I only have to work with one online system.
Q-connect Our Free Channel Manager - We're 100% happy with Q-Book as our channel manager, it offers us everything we need in terms of bookings, links to Booking.com and we don't envisage ever moving away. Many thanks.
Q-connect Our Free Channel Manager - Fabulous - grrrrrrreat service, great help desk, super channel management system, - fabulous that it closes out B.com and it takes away some stress of possibly getting double booked.
Q-connect Our Free Channel Manager - It works great for us; the bookings through booking.com flow nicely.
Q-connect Our Free Channel Manager - It works well and we are happy with the support.
Q-connect Our Free Channel Manager - I feel the free channel manager suits me very much, it saves me so much time running a couple of establishments’ I have no worries everything is done for me, any queries are dealt with straight away could not do without them now.
Q-connect Our Free Channel Manager - I have to say that the service that the Queensborough Group gives there clients is first class. They are always there to help you, and all there staff are friendly and really helpful. I can not give them enough praise, thank you Queensborough for all your great help!
Q-connect Our Free Channel Manager - Fantastic service save me from blocking off rooms.
Q-connect Our Free Channel Manager - It certainly saves time & the hassle of updating booking.com, especially when we've been away for a few days since the only medium of communication that we had previously from booking.com was a fax, if we weren't in the building then it made it difficult to update the various channels.
Q-connect Our Free Channel Manager - Although I don’t get much for Guestlink, I get plenty from Booking.com and it really saves the hassle of closing out and forgetting what rates you have given to whom. Very pleased!
Q-connect Our Free Channel Manager - Channel Manager is excellent with Booking .com it updates the system and gets us plenty of bookings. A definite time saver as we do not have to manually input the bookings.
Q-connect Our Free Channel Manager - I am really happy with the Channel Manager and appreciate the time saved and also the peace of mind knowing that the risk of duplicate bookings has been reduced. So far it has worked well.
Q-connect Our Free Channel Manager - I am very pleased with the service that Queensborough are giving me, it is the best system I have been involved in and it works very well for my business. I am also pleased that you are inviting other large booking agents to join as this makes it easier for all.
Q-connect Our Free Channel Manager - On the whole, I’m very pleased with Q-Connect. The system works well, is easy to use and saves me time updating the booking.com site and also stops most chances of double booking. All I need, is now in one place and as so few guests now phone to book, time is saved there aswell.
Q-connect Our Free Channel Manager - Yes this for me is a big plus and will ease alot of pressure on the daily running of my business, and save hopefully on double bookings, I'm happy to be a member of the Queensborough Group.
Q-connect Our Free Channel Manager - I am very satisfied by your free booking system and the support we receive.
Q-connect Our Free Channel Manager - Q-connect has worked very well for us since we took on Booking.com to top up our bookings. Once it was set up there have been no problems with the link. We have only given booking.com access to two rooms, so I can manipulate the situation either way by moving bookings into or out of those rooms depending on how busy we are.
Q-connect Our Free Channel Manager - We like most of the features on q-book and generally it has saved us lots of time. When we have had issues, they have been resolved very quickly. We find updating the system easy.
Q-connect Our Free Channel Manager - The system has been a great asset to the St.Ives Hotel, so easy to use and the room availability is so simple to keep up dated. We have also seen a increase in bookings coming direct from are web page that your team designed. Thanks again.
Q-connect Our Free Channel Manager - In a word “BRILLIANT”......saves time...stops double bookings.
Q-connect Our Free Channel Manager - Q-connect is an excellent. We were one of the first hotels to use this service and this has been amazing. Saves time easy to manage rates. Q-connect excelled out online booking since we joined.
Q-Book Online Booking v3 - We had a good experience with Queenbourough it was easy to set up and all of the staff I have come into contact with have been great, setup was straight forward, we felt comfortable with the system quickly. It is easy to train new staff to use, the help line is great always answered quickly and knowledgeable staff solve any problems with speed. It takes a good percentage of our bookings now saving us time, we usually link to it in response to enquiries and many people take the option. Over all we feel we made a good choice end are very happy with the system, our business feels more organised and it definitely saves us time.
I have been very pleased with all the service I have had from the Queensborough Group team. Jeff got me on board the other day and sorted out hosting. Thanks again and I have recommended you to other companies.
We recently set up a new website and booking system with Queensborough Group. We are delighted with the finished product and we loved working with the team at Queensborough. They were always patient, helpful and friendly in all the communication (phone, email) and answered all our queries straight away. Nothing was too much trouble for Ben (the website developer) or Noel (who set up Q book). This is a brilliant company to work with if you want to set up a business website but don't have a lot of technical know-how. It's also great value for money.
I would just like to say that I am so pleased that your group are now handling our website. Everyone has been so friendly and very efficient making the whole transition run smoothly. We had a very stressful couple of weeks with our old website company and it is reassuring to know we have a reputable company to handle things for me.
I am delighted with the new website. From making my decision the team as usual have been helpful, speedy and patient with me and any amendments I felt needed to be made.
Q-Book Online Booking - I found the system very easy to set up, and that's not easy to say when you're not computer literate, a 12 year old could do it. And there is always help at your office. It's so easy to use just log in your details and you're away! Navigation through Q-Book has to be the best part of this booking system, it is so easy to navigate as you get older technology just gets out of hand sometimes too much waffle, and we love this system. Bookings for our first year we were very presently surprised with the amount we paid and the bookings we received. We love this system don't need to go anywhere else why change when something that's working well! Thank you Q Book Team.
Firstly the service that has been provided by everyone at q book has been excellent. You have given all of my staff your time and help guiding us round Q book. So we can get the best out of your system. When we take a booking by phone and enter the reservation on qbook if you have the customers email it will automatically send a confirmation to the customer. Previously we have always sent a written confirmation which can be up to 48 hours delayed. Our response is now instant, my staff are not spending time writing letters, we have cut down paper and postage. Emailing ourselves a confirmation we like too. Working with both Jeff and Ben was a real pleasure. When you talk to online computer people they can intimidate you and make you feel the job they are doing is extremely onerous and difficult and that is why they have to charge you such a lot of money. You charge a fair price for completing a website which we are extremely pleased with and you have put on everything that we asked without fuss .Customers when booking online have a better visual as to availability and when we are sold out so hopefully they can select another date. The changeover was easier than I expected mainly because of how helpful the staff were at q book. Overall the system is very user friendly and so are the people, I have recommended the system to other hoteliers and would be delighted to talk to other undecided hoteliers. Especially as my decision took nearly a year.
As a New Customer with Queensborough Group I felt immediately at ease from that very first call. Katie, Jeff, Paul, Chloe, Noel, Luke and Ben all worked extremely well as a team to deliver the Best Ever Website. Each member I spoke to during the build had a professional attitude to their work. They listen, understand and explain without a word of Computer Jargon. Ben is full of enthusiasm and ensures that every little detail is in place. I had regular updates during the build to keep me up to date with the progress. We are absolutely delighted with our Website. We believe that our Website built by Queensborough Group was very good value for money. We are receiving lots of compliments from our guests. Many Thanks to everyone involved!
I looked at various booking systems before choosing the Queensborough Group as your software looked fairly straightforward and offered value for money with being commission free. All too often, internet companies make promises and then fail to deliver with either the product or their customer support but this is certainly not the case here. The Schiehallion Hotel is delighted with both the booking system and the website design and all the Queensborough staff have been extremely patient in dealing with any queries. It has been really refreshing to have your phone calls answered straightaway without being put on hold and having to listen to automated messages. We are already looking at having another website redesigned by your company because of the service provided and I will certainly make a point of recommending you whenever I can.
Q-Book Online Booking v3 - We had lots of support. We were contacted quickly and given all the information we needed. We found Q-Book is easy to use. Every day I learn a little more. Navigation is simple and practical. It’s easy to find what we are looking for, We have had many bookings since setting up Q-Book and are very happy to have your system on our website and so we felt no need to look for others.
We are thoroughly delighted with our new website, you have done a superb job. Corresponding by email works very well as nothing gets missed and if you do it is easy just to send another one. Thank you for all your hard work.
We have just had our website upgraded and we are very pleased with the results. We have also had our website made mobile friendly and this is also looking very good and we are pleased with end product. A great job. Many thanks
Thank you for your email and for all your help with designing our new website - we have already received some very positive comments from potential guests re the site. Gary and I are very pleased with the service received from yourself and Queensborough.
Hello Ben. Following your recent completion of our new website, just a short note to thank you for your assistance and promptness with this project.I am very pleased with the final result and will gladly recommend to any prospective customers.
So far so good, very impressed with the work done up to date.
The Queensborough Group have taken care of all our hotel's online needs and I wouldn't hesitate in recommending them. They are always on hand to answer any query whether big or small. Fantastic friendly service second to none.
I have had a lovely experience with producing my new website so far. I really enjoyed working with Jeff, he was very helpful and patient with me. I feel the service was very professional and lets hope it will bring in more customers.
Q-Book Online Booking v3 - I am pleased to offer feedback on the new Q-Book Online Booking System. Setting up the system was easier than I expected and the support was excellent. Nothing was a problem and the advisors were very patient and helpful. Most things are easy to work out by myself and if not a quick phone call sorts it out. The more I use the system, the easier it becomes. Definitely feel more in control, less time wasted on booking enquiries that do not materialise into confirmed bookings. We have received approx. 35 bookings within the first month (March 2012) with Q-Book we have 5 rooms at our accommodation in total.
Excellent Ben. I'm really pleased with the mobile website, from a marketing standpoint it's vastly improved from our original. Many thanks for your support.
The Queensborough Group and you have been very good when transferring my website over to yourselves I will recommend you to all.
Q-Book Online Booking v3 - Very happy with support, Q-book is exceptionally easy to use, much easier than other systems I looked at navigation through the systems very easy, we have received bookings already!
The process of moving my website was remarkably straightforward, everyone was friendly and helpful throughout, and the finished article looks the part, for which I am very grateful!
I am very happy with the work you and your colleagues do re updates. The service is 10/10 for me, so thank you for your support.
Very professional and great service - up and running very quickly with terrific support. Highly recommended.
I have found Q extremely helpful and efficient, which when discussing websites is immensely important to get updates done asap. Although I am 'managing' my own updates - I am not 100% IT savvy and therefore being able to drop Ben or Jeff a line with an SOS attached and it be dealt with usually on the same day is very reassuring that I am dealing with professionals. Thanks for all your help! The booking system is great - CMS very easy to manage on bookings and looks good on page of website. Overall extremely happy thank you!
Q-Book Online Booking - Plenty of patient support was available, amazing - so easy to use and much less complicated than my previous system, navigation through the system is so simple, and we have received loads of bookings, q-book is much less complicated - a previous guest has booked online and sent an email to ask if I had changed my system as it was so easy for him to book. My reason for changing system was the cost and I am very happy with it. In short, I am totally delighted with q book and would thoroughly recommend to others as I have done & there are others in the pipeline.
Q-Book Online Booking v3 - Friendly, cheerful & helpful are 3 words that spring to mind on dealing with the Q-Book team, and if that's not enough. Q-Book actually does what you expect it to do, plus it's easy to navigate with all the daily essentials at your fingertips. After only a couple of weeks we are receiving online bookings, with www.hotels.uk.com now one of our top referral sites. We also use the Expedia system of one of the worlds largest accommodation providers and look forward to Q-Book being integrated as it's a much simpler system to operate.
Q-Book Online Booking - I had a LOT of support on setting up the system; the young lady in question was very patient, kind and helpful which I very much appreciated. I am finding the system very easy to use and much prefer it to my old diary system. It took a little practice but it is quick and easy to navigate. It is good to be able to have so much information available ,with regard to each guest, at the click of a button. So far I've had three online booking ( it has been a quiet period ) In short I love the system! Congratulations Queensborough, you're doing a great job.
Q-Book Online Booking v3 - Support from the Queensborough Group Team was excellent and everyone is very friendly. Victoria was our main point of contact and she was able to answer all our (numerous) questions efficiently and offer solutions straightaway. Once we got the hang of it, it is quite easy to use. Although we still have to take a look at the Q-marketing aspect of it. We have had several bookings, we have also got into the habit of putting the full details in of any other bookings as we receive them, just need to take the time to put in all the details of bookings we received prior to Qbook. I have noticed with Qbook we get much more exposure on other sites plus Qbook is much more sophisticated and more user friendly for the guest. They can see a description, price and photo of each room prior to booking and it sits much better on our website. For us, it allows us to put in all the details of the customer for manual bookings, plus adding extras during their stay i.e. bar bill and to be able to generate an invoice for the guest. We have yet to see the advantage of emails sent after the guest stays as we are not open at the present time. Overall we are very pleased with the Q-book system and we are looking forward to getting up to speed as we get busier throughout the season.
Q-Book Online Booking v3 - I received excellent support setting up the system, it is very easy to navigate and control. I can find what I am looking for quickly and I do feel the system is progressing to my satisfaction.
Q-Book Online Booking - When setting up the system the support was good they were obviously very busy in answering the questions people were asking, sometimes you could not get through so had to wait for a ring back which was very quick. Setting up the items of sale was good you did not have to repeat entering the details all the time, a couple of clicks here and there and you had set up a different room so ease of use was good, you do feel in more control it what you are setting up and how you want things to be set up, navigation through the system is ok you just follow the line across going from left to right when you set things up and the drop down boxes are good easy to navigate.
Q-Book Online Booking - Support during setup was very good. Queries were always answered promptly and efficiently, reasonably easy to use once you get used to it! Some of the sections are not relevant to us, but I can see how they would benefit other larger hotels. The system is clearly set up for hotels which charge per room (as I am aware the majority of hotels probably do these days). We still charge per person, with half price being charged for children, however we have managed to work around this using the different Item set up available.
Just to say thank you very much for all the work you have put into my new website, I am very pleased with it and it has brought it up to date against the other one. I like the font you have used for our names. Once again with many thanks!
Just a quick message to say thank for all your help. I was very worried about setting the website up over the phone and online as I am not the greatest on a computer but have to say that all your team have made it very easy and nothing was to much trouble. Particular thanks to Jeff and to Sarah who talked me through the online booking system. I will have no hesitation in recommending your company and have already passed your details to another potential client who is in the market for a similar website.
Q-Book Online Booking v3 - We have been using the online booking system for a while now I have always found everyone most helpful ; and any support which I did require was readily available and clearly explained. The system is quite easy to use once the initial you start to use it and know how to navigate the system. We have always run a manual diary alongside our on line booking system, but we are at the stage where we could do away with it , all the information I require is there in front of me. Some of the small changes which have been made are great - like the housekeeping, whats important is that it is evolving.
Q-Book Online Booking - We think this system is absolutely brilliant compared with others around including the big boys like booking.com etc. If we need something the support is also brilliant especially from Lynn.
Q-Book Online Booking v3 - We have received bookings from the Q booking and they have been fine. The system is quite straight forward really just takes a bit of time to find my way around it but that will come with using it. Everyone is always very helpful so no worries there.
Q-Book Online Booking v3 - I am getting excellent support from you all and although I have not had the system for long I can see that it is an easy booking system to use. I have received bookings from you that I did not expect which was very nice indeed. I am delighted with all the help I receive from your very patient staff.
Q-Book Online Booking v3 - From my first phone call to enquire about Q-Book, I was reassured. My lack of computer expertise was never an issue and your patient staff talked me through things in a logical manner. The system operates to my every expectation.
Q-Book Online Booking v3 - Support is superb, only a telephone call away and any queries I had were dealt with immediately. The system is fairly straight forward. Navigation through the system is easy. We have had lots of bookings.
Q-Book Online Booking v3 - I am very happy with everything with the q booking system. It is very easy to use and I have received lots of bookings through it. It is working for me as I want it to. I have already recommended it to some other guest houses in the area and they are using the system too. I can phone for support at any time and your team are always very helpful, especially Noel!
Q-Book Online Booking v3 - The support to set up was excellent. Good control over my web sites. Navigation pretty easy once explained. Normally find what I am looking for quite easily. Seems to be progressing all the time. Bookings seem to be coming in pretty fast at the moment maybe even getting close to Laterooms this month I don't know if this is due to better exposure or something else? Booking system is very good compared to others.
Q-Book Online Booking v3 - Pleased with the booking system, it is working very well. We are receiving bookings and we are taking deposits through encrypted email which is also working well.
Q-Book Online Booking v3 - Always happy with the quick response to queries or problems I have, very user friendly, I like the new menu system and that the calendar shows three months at a time. I am happy with the tweaks, I have received quite a few bookings recently, Q-Book is user friendly for someone like me who is not very computer literate. I like the simple graphs etc for my reports - other systems are a bit complicated.
Q-Book Online Booking v3 - First of all I am delighted with the system, its facilities and the staff support backup. Very friendly and helpful staff each and every one. Clark, Lynn and Tim are wonderful. Q Book is Excellent on all counts. I found total support setting up system (and have said this when recommending it to 2 B&Bs this week). After a bit of fumbling, to be expected on my part and no doubt a few calls to Q hq when all answered in a very friendly and helpful manner, I find system very easy to use. I feel in complete control of the system. I can easily navigate the system. I always find what I am looking for quickly. Yes, I like the progress, i.e. the auto reminder a week before the guests arrive. I received that many bookings! I have not had time for a piddle today! The best on the market and reasonably priced.
Q-Book Online Booking v3 - The support I received from Staff was excellent especially Clark. When I set up the system I did the basics but feel the system can offer me a lot more so I have arranged for Sarah to help with this. The navigation through the system is easy to use. I have received several bookings. Overall I am really happy with Q-book.
Q-Book Online Booking v3 - I was given the job of setting up the new Q book system at our end. I found the support at your end very good, it is a very easy system to use, it is easier than I thought it would be. I feel nicely in control and the system is easy to navigate and I can find what I am looking for easily. In the first six days we received 8 bookings which is very good. Your booking system is a lot easier to understand and is set out better. It has been nice and straight forward for me to explain to the other Receptionists.
Q-Book Online Booking v3 - I thought setting up was great and there was always somebody at the end of the phone when I needed them. I think it is very easy to use once you've found your way around. Navigating through the system is easy. I find what I am looking for very quickly. I received a booking the first day it was switched on. I've only used guest link and I find it better than that.
Our experience working with you setting up our new website has been excellent, we have not had any problems and all went very smoothly. The online booking system seems to be working very well.
I wish to record my humble thanks Katie and to Queensborough Group for the excellent service provided over the years. Without doubt, the excellent service provided by yourselves played a very significant part in our success.
Q-Book Online Booking v3 - We have not been with you that long but all encounters so far have been very positive and any issues we have had, have been dealt with very quickly and efficiently, we have no complaints at all. We are delighted we made the move to Q-books, it has not half cut down the amount of phone calls and emails we now get by filtering out the enquiries for dates that are already full.
We have had a fantastic service from Queensbourough Group, all requests have been well dealt with and we are very happy with your sevices.
We are very pleased with the Queensborough Group and our system, We are extremely pleased with our diary system and this works well for us. Very pleased with our website and the changes you have made for us and we do get many compliments now, so thank you very much!
I have found Queensborough very helpful and professional throughout the process. No particular issues arose and the small glitches that did were successfully dealt with. Many thanks.
Q-Book Online Booking v3 - I am happy with the q-book system and all the improvements you have been making to the system. It is by far the best value for money booking system that I have come across. The system is easy to set up and use and it has helped us to stay competitive.
I have been more than pleased with the service I have received from Queensborough. Whenever I telephone for any advice the response has been dealt with quickly and of the highest service. The help I have received before my first year has been brilliant. Keep up the good work.
As efficient as ever, it's a real pleasure to work alongside Queensborough Group as the staff at the other end are always on the ball and process any requirements swiftly and efficiently. Many thanks.
Q-Book Online Booking - Just a quick note to let you know I am very happy with the system and really feel it benefits my Bed & Breakfast business. I had very good support setting up the system, Q-Book is easy to use the navigation is good I definitely have more control. I find what I am looking for quickly and have received plenty of bookings, thank you.
Q-Book Online Booking - Just like to say you provide excellent support, couldn't have been better!! The more I use the booking system the the easier it gets.
Q-Book Online Booking v3 - I am very pleased with the support I have received; it has been great to make a query and receive an answer within such a short time and to feel very comfortable in asking for support. Friendly support and easily contactable. Found a bit tricky at first, but gets easier as you get more used to the system. Navigating the system gets easier, sometimes I find some things a little irritating as they are not where I expect them to be, but can't be more explicit at present as I cannot remember which they are. As I use the system more I can find things more quickly. We have received bookings and they are nicely set out for us to read.
Q-Book Online Booking v3 - We have been pleasantly surprised. Navigation through the booking system is great and also support.
First let me say that my website has been praised by many. It is working well and looks great. I am grateful that Queensborough and I were able to work together to make a website to be proud of. The site is quite easy to use, though I have had comments from a couple of people that they found booking online difficult. I can only assume that they were unused to online booking as I have been through the process and it is fine. Being able to edit text and pictures is superb and I feel in control of the site. All in all it is a great success. The booking system seems to work well, though a lot of my regular guests still telephone. I cannot compare the system to others because I have very little experience of such things. I am very happy with it all. Thank you.
Q-Book Online Booking - I am extremely pleased with the q book system. Your patience with me whilst we set it up was amazing. I have had plenty of bookings which would have gone straight to booking.com website and I would have had commission to pay. I believe it has already paid for itself in saved commissions so thank you.
I have dealt with IT services a lot over the years and to date your company has provided the most coherent service, given that we work at a distance from each other then I have to say I'm amazed at the amount of time and attention you seem to pay to what is a rather small enterprise. Jeff, Lynn and Ben (and anyone else involved) all deserve a good pat on the back.
Q-Book Online Booking v3 - We do feel we get enough support when required the system as far as we use it is quite easy to use although we probably do not use it to its fullest extent but that is down to us and we will delve further as and when required with your help. We do have more control than when we first went online booking and navigation is getting easier, sometimes it takes a few minutes finding things but once again that is down to us being dinosaurs and is quite fun trying. The system is progressing nicely and we have received a few bookings. All in all we love the system and although we have not dealt with other methods feel sure that Q-Bookings is right there at the top. Also thank you for your help the other day concerning reviews.
Q-Book Online Booking v3 - I would just like to say on all accounts your service was thorough, excellent, professional, informative, very helpful and explained in an easy manner and the support has always been on hand. We had 100% support with setup and feel more control of the system, Navigation through the system is fine and we have received lots of bookings.
The website has been up and running for a month now and we are absolutely delighted with the results!! Lots of positive feedback and - most importantly - a big increase in the number of bookings that are coming through it!!
Thank you for completing the website & carrying out the ongoing changes as requested. It is much appreciated. I will happily recommend your services to other friends & business colleagues in the future.
Q-Book Online Booking v3 - We are very pleased with Q.Book. The system is very well organised and you have been extremely patient in explaining it all to us since we haven`t used an online booking system before. We have received quite a lot of bookings already and it was great to get texts while we were on holiday letting us know about future bookings. We also like the follow up part of the service thanking guests for their visit. Altogether, we wish we had done it years ago! Well done, Queensborough!
Q-Book Online Booking v3 - We have been running q book here since Christmas and we LOVE it, so much so we have already recommended it to four of our friends two of whom have taken it up and the other two are thinking about it, keep up the good work!
Q-Book Online Booking v3 - The support you gave me in setting up was excellent. I must admit I was quite apprehensive about putting on the new system, but you were great and have been since with a few queries that I have had. I am getting used to the system, but am only using it for bookings at the moment. I need to be a bit more adventurous as time goes by. We have definitely more in control using Q-Book, the navigation is better. The system is helping and it is good to see a overview of bookings on the screen, as opposed to in a diary. I have received 8 bookings direct through Q-Book and I am sure there have been more by phone because of the networks. Can’t compare with any other booking systems as have only been with you. The only other one I investigated had a percentage system to pay to them, so I am glad I have gone with you and saved money. Many thanks.
Q-Book Online Booking v3 - Q-Book is very easy to use and yes I feel in more control the system has good navigation, once you get used to the searching it is very easy, good improvement compared the previous system I used. Any bookings? Many bookings!! Its a perfect combination with my brand new website designed by Queensborough. No commission basis, this is the most attractive issue for me to choose the online booking service, Sarah Porter helps me a lot throughout the setup. I understand that there are much more useful functions in the system, i.e. Q-marketing which I have never used yet and it would be very handy if you give us a form of instruction manual and the training somehow to utilize them. Our overall verdict: we are really satisfied with the Q-booking system.
Q-Book Online Booking v3 - All I can say is that we are very happy with the system and wish we had jumped on board years ago now. It is making our lives so much easier. It has generated lots of bookings and we have recommended it to several companies that we advertise with and I already think that you have had some feedback from this with the company called Stay in Wales, whom I believe have integrated it into their system now allowing me to receive even more bookings through them.
Q-Book Online Booking - I have been very happy with the support, you all have given me since I have joined the Queensbourgh Group. Whoever or whenever I call there is always great support from the team. I had no idea regarding websites and online booking systems but was talked through everything so that I could understand and have begun to master things. The system is easy to follow, and I have received many hits. So thank you once again.
Q-Book Online Booking - I find the Q-Book system good now, it is easy to follow and easy to update. I use my Iphone to update it when I take a booking over the phone or at the door.
Thank you so much for your help today. I just want to put on record our gratitude to you and your colleagues (namely Jenny, Katie, Jeff and Steve) for all the assistance you gave Brian and I on our transition from our former host Company to yourselves. We should have done it last year but were nervous of the outcome. Thanks to you and the team we are more than happy with the service and efficiency you have offered and feel very relaxed that we are in good hands. To see us (at last!!) on the Google search is great. We cannot thank you enough for the smooth changeover and all your advice and re-assurance in allaying our worries.
We are delighted with our website and have been receiving bookings, Thank you!
Just a note to thank you for all your help in setting up the new website we have had lots of positive comments.
If I say we are happy with the new website as that would be such a hugh understatement! What a brilliant new look you have given us.
Just a quick word to say we have had a lot of emails from new customers telling us how great the website it. We would like to pass our sincere thanks for the great job done by everyone at Queensborough.
Q-Book Online Booking - Excellent help with the system. Compared to other systems Q-Book is very good, easy to update and keep a check on. We can find what we want fast. Easy to navigate through the system and update. More control and easy to use, no problems!
Q-Book Online Booking v3 - Q-Book is easy to use once you have felt your way around the site. We have total control of product and prices with some good features such as promotional codes. Navigation through the system takes a couple of days but soon get the hang of it. We find what we looking for through the booking system quickly. Already we have received bookings through Q-Book. We are more in control, not limited as to what I can offer as is the case with my former system, also less complicated. We are completely satisfied.
Q-Book Online Booking v3 - Q-book is working really well and we have had several bookings from it. Ease of use is great with Q-Book I have more control with Simple Navigation through the system also easy to find what you are looking for quickly. It's the only system I've tried, I tried this one because it looked so easy and because I can switch it off when I go away. I feel very satisfied with help I received from the system. Many thanks I find it a really is an easy to use tool.
First, I just wanted to say how much I appreciate all your help. I have gone from thinking transferring the Website would be a nightmare to thinking just how easy it all is!!! Thanks again for everything.
Q-Book Online Booking v3 - We are still getting used to the system but overall it is very good and has the main features that we are looking for. It is relatively easy to use and navigate. The system seems to have a great deal of potential that we have not utilised yet. We have received the same quantity of booking as on our previous booking system. We have only had the system for one month to make a comparison.
Q-Book Online Booking - Very easy to use, easy to navigate through the system, I feel the system is progressing in the way I would like. We have already received bookings through Q-Book, I feel the system is equal to booking.com /better than laterooms.
Q-Book Online Booking v3 - We really like the booking system, so much so we have recommended it to a couple of other guest houses in Windermere who have since signed up and in Hawskshead who are looking to sign up too! We have had a lot of bookings as we use it as our default on line booking system and people do like to book on line these days so .... so far so good. If we can think of any way to enhance the system, we will contact you.
Q-Book Online Booking v3 - We have only been live for a couple of days, we have received 2 bookings so far!
Q-Book Online Booking v3 - The system is much easier to use than the last one - by far! I do feel more in control, especially when updating Late Availability. Navigation through the system is fine and I like the fact that you are still tweaking it.
Q-Book Online Booking v3 - The system is good like all systems there is a settling in period but overall the booking system operation is in place and effective. Navigation is good, presentation is good. A massive improvement on the old system. You have been very responsive to queries I have put to you - so full marks.
Q-Book Online Booking - My experience with Q-Book so far is outstanding. It is the first online booking system I have found that is easy to setup, use and experiment with. In addition, it is commission free and at a very reasonable price to subscribe. It is easy to find your way through the system to setup the establishment. Common options are well integrated and the first experiences of staff training seems positive.
Q-Book Online Booking v3 - I find the Q-Book Online Booking System easy to use. I am in complete control of my availability and forward and previous bookings. I particularly like being able to illicit, arrival times and means of arrival from bookers. The navigation of the site is logical, quick and easy. It is easy to find any information you require.
Q-Book Online Booking v3 - I love it. I think the new system is fantastic.....and I'm not kidding I have more flexibility with my room designations, pricing and descriptions I can email my guests asking them for feedback upon departure I can manually adjust availability with guest details - even more now I can add a quick reservation I can see where my guests have come from. The whole thing is great!
Many thanks for all your assistance with my website. The input I received from you has improved and updated my business and I would have no hesitation in recommending the service Queensborough provided. I appreciate the time you spent with me going through all the alternatives and I am very happy with the finished result.
Very impressed with Jeff and Jenny Else. Top service thanks again.
We have been using Q-book for a couple of months now and have found it to be an excellent system for our complex needs, very clear and reliable. The whole package is fantastic value.
We are happy to say that we are pleased with all the help and support we've always received from the Queensborough Group! Our questions are always answered, technical issues are sorted out quickly, and everyone is friendly. Thank you very much for all the assistance you have provided.
Thanks very much, it's the best website we have ever had. None of the changes were a problem to you and they were dealt with by the next day. The colours etc are modern with out being overbearing. The whole thing is just how we wanted it.
We are very happy with the service that Queensborough provide and we are particularly impressed with the personal touch provided by all the members of staff that we have had the pleasure to deal with, particularly Jeff and Lynn. You have always gone the extra mile to provide all the help we need. We would highly recommend Queensborough to anyone in the accommodation business.
Q-Book Online Booking v3 - The new improved booking system is very much an improvement on the old one. Faster, less confusing, clearer, more legible, and you know instantly what is what!
I have found your group to be most helpful when I have been in (dire straits) trying to get this up and running properly. Your patience has been tested to the limit whilst staying totally calm. I thank you for everything.
We are very pleased with all the help, support and guidance we received during the revamping of our website. Everyone was very helpful and quick to respond to phone calls/messages or changes requested. Since we went live we've had several customers comment on our website saying that it was very good and easy to get around and bookings have been coming in with the appropriate text/email alerts as set up - so all is working very well and to plan!
I am very happy to report that that during my initial dealings with the Queenborough Group I experienced an excellent level of assistance. I was pleased with the design of the new website, and we were talked into every step of the setting , which made it easier for us, not being computer buffs. For all that a very big thank you.
I would just like to say that we have been very pleased with the service that we recieved from all of you at the Queensborough group regarding the setting up of our website. We found the whole service professional; from the very beginning and all of the staff are most efficient and helpful. All of the changes we requested were dealt with quickly.
Thank you for setting my website, I'm pleased with the lay out and on line booking system that is slowly taking off when Ive phoned you you have done all my updates and changes straight away all the staff are very pleasant and do little things that are asked for in no time at all .It is the biggest advert to sell rooms for my B&B and you have taken time to process it to a high standard
I would like to rate the service provided by your team, and the rating would be 5 out of 5. I have worked in IT before but I admit that the service provided by Queensborough is exemplary. Both Clark Adams & Jeff Leach are stars, and I would not hesitate in recommending Queensborough due to the service offered by both of them.
We recently moved onto your online booking system - Lisa was very helpful, and when it required a complete reconfiguration of our website it was done efficiently and well. We are very pleased with it so far and are about to upgrade to the new version. I have already recommended you to our colleagues at Butlers, who are waiting to go live at this moment. Thank you for good service at Queensborough!
The reason that we chose Queensborough to design our website was because of the simple yet varied templates available for hotel websites. Whilst we chose one of the original websites, the service was excellent and you created an even better (more appropriate) design for us and helped every step of the way. The time it took to create the final version took quite a bit longer that I first hoped, but it was well worth the wait. Jeff was very patient with me and ensured that the finished version was what we were looking for. Including support with electronic menus and brochures.
On the whole I'm quite pleased with the results of a change of web hosting.
Talking of quick response that's been my experience with Queensborough plus unfailing courtesy and support. Ten out of ten for customer service and care.
Our decision to purchase a website from yourselves has been one of the better decisions we have made for the business in recent years. From our initial contact with Jenny through to dealing with yourself to bring the site to fruition, the whole process has been easy to understand and very efficiently handled. Changes to content are made quickly and questions are answered in a friendy manner. Although the site has only been live for a few weeks, we are already seeing an increase in enquiries and online bookings coming through. I would have no hesitation in recommending Queensborough Group to anyone considering a new website.
The Queensborough Group is excellent company to provide one stop online services for hotel and guest house. Their online booking is excellent because you don't have to pay any commission. Also they can generate a lot of business via their partner sites and can tell you how many links they send. The team is very good and always able to help. I am very impressed with their services and most importantly the price. They are always developing the site and very keen to incorporate my experience into the new development. I am looking forward to their mobile online booking site.
Well what can I say? I know you are always there for me when I need to call. It's good that the online bookings are automatically put on the availability charts...that's a big plus this year. The online booking system is getting used more and more and I'm really happy with it. I'll try and have another think when we are less busy.
Very pleased with website and whenever I have emailed changes prices etc. they have been done very
promptly. Guests comment on the website so it must be okay.
We are more than happy with the service we receive from the Queensborough Group and do not hesitate to
recommend you at every opportunity.
I find your staff very helpful as I am useless on the computer. I shall be ringing next week for you to explain the new SMS service!!
We have had some very good feedback from our guests on the the quality and ease of use of the new website. The new booking service again is easy and clear to use. The new SMS notification is a great move forward and I know will be most useful. Have gone for this. We do appreciate your support and the efficient way our updates are dealt with, and the patient way we are dealt with when we ask what must seem some stupid questions! We really enjoy working with you all and feel that you are on our side.
We are running 3 guest houses in Gloucester and our success over the last 5 years has been largely due
to hosting websites on the internet. That would not have been possible without the help of
Queensborough Group and the dedicated Team behind it. You have not only helped us with setting the
websites and the online booking manager up but also kept us updated with new developments such as the
availability checker on the homepage and the SMS alert text messaging. No problem is ever too big and
you find swift solutions to any problems. Any updates to the websites are usually turned around within
a few hours. Long may our working relationship continue!
I have been a customer for around 5 years and during that time I have had many occasions where I have needed updates completed and this has been completed quickly. I had my website re-vamped by Steve and he made a really good job of it......my guests tell me so! The additional features are good too; I tried the online booking when you introduced it and didn't find it worked for me; however you have made many improvements and I now use it and find it gives me a business edge. I will also examine the SMS system you are now offering and feel it should be good. I do note that the fee increases year-on-year; however I also feel that if you continually work toward offering a better service and features your customers will consider it good value.
We have been with you for over 10 years and are happy with the service.
I find it very difficult in adding any comments to improve your set up. You have made a huge difference to us, in promoting Yr-hendre, and a very nice cliental venturing through your directories. We are so busy these days, and a large percentage comes via your sites,thank you. I think you are the one responsible for designing our web site, we have not looked back. I have been in touch with your company to introduce a new site, just to busy at present, as we need new pictures, and also revamp the text. I will certainly get in touch when we are ready.
To date I have not experienced any problems with the service provided. I think that it is good value
We are pleased with the service from Queensborough Group, it would seem from courtesy emails that our site is being found through searches of your hotel sites and we have had several enquiries for accommodation through your sites. it also comes near to top on a Google search eg B&B or tea room Midhurst. If I have had cause to email you with a question or problem the response has always been quick and helpful!
We at Craigerne are not greatly IT literate so find your services extremely useful. We make requests
and these have always been dealt with (I would say) efficiently and effectively and any contact we have
had with anyone at Queensborough Group has always been good. Right now we have not to date had a
negative experience with Queensborough Group. I would say we are getting good value for money and as
such we will continue to use your services.
You know that I have been with you for 9 years during which I have never had cause for a single
complaint and every problem has been sorted out promptly, all alterations have been attended to
immediately. Site re-vamp always efficient and well priced. So I am more than pleased.
We have been very happy with the services you provide. Very efficient at making any changes for us.
We are pleased to report that we happy with Queensborough Group services. Thank you for contacting us.
In response to your message I would like to take this opportunity to state that I have been more than
satisfied with the service and attention that I have received from ALL the staff at the
Queensborough Group. Any time that I have called with a query or to report that something is not up to
the usual high standards, I have been met with nothing but politeness and professionalism. I look
forward to being a customer for a long time. Keep up the good work and good luck for the future.
Very happy with the website it is now our main source of web interest over smoothhound (competitor) also very happy with the referrals generated by the sites Steve is great, always happy to help when asked to update or make alterations to the web site and keeps me informed when completed. Nothing else to say really just a happy customer.
A very good service, creating the website was easy with the support that was given. The extranet is
user friendly and we have found that the site has worked for us.
We are very happy with the service we receive from Queensborough itself, although bookings appear to be
quite slow at present, no doubt due to the economy.
I remain delighted with your response to my update requests which have always been carried out quickly
My long association with Queensborough Group is a simple but effective way of having a web presence without the hassle of running my own site. The direct E Mail works well by putting me in contact with my potential customer. Although the cost is rising the service is producing some results so I just break even on the fees charged. I would recommend Queensborough Group to other Guest Houses and B&Bs.
I am very happy with the website we paid for. We are also very happy with the support we have received. Your staff have proven to be friendly and very helpful.
I think your service is excellent. Technical support is always responsive and the site is easy to maintain.
Since we have had this new website and online booking, it's been great; no problems.
I am more than happy with the service I get from Queensborough, Looking to update my web site in the next couple of months and I know I will be pleased with the service I get from Queensborough. The times I have had to call Queensborough I have always had prompt replies.
Your services is as good as it gets. Our conversion rate is quite good, it's just a matter of keeping us at the top of the page (fingers crossed). Thanks again, will be in touch with new photos.
I'm very happy with the customer service I receive whenever I need help 🙂 Thank you.
I think you are all brilliant that is why I have your full package of editing and advertising and have been loyal for several years now. Nicola and Lynn deal with my endless squeaky, mincy, detailed, fiddly little requests with great patience and an unending amount of pleasantness. Nothing is ever too much trouble. They are the essence of what customer service is all about. Neither are they pushy in terms of sales which is by far the better way of getting the custom. Your computer wizards deal with technical queries almost instantly and with great patience when speaking directly to me - for those of us that don't know the lingo. Your costs are pitched just right for small B&B establishments like me and I think that is where you hold your customer. The person at the end of the phone sells your whole business and Lynn and Nicola are excellent ambassadors for you. I would recommend your services to anyone running an accommodation.
I have always been very happy with the quick response that I have received when altering my website or
getting answers to any questions I may have. Thanks you are brilliant!!
Response by your team to updates is good. The numbers of hits on your sites seems extremely good and that is where I place my value on your services. I am very pleased with you all!
Your service is excellent. I am very pleased with the way you organise things. It might be a good idea
to have a counter on the site - that is probably available, though I am not sure. Your emails to say
someone has checked the site are fine. All in all you are good.
Our experience with Queensborough Group has been very good. The people I have dealt with on a regular basis have been very professional. I have nothing but praise for Lynn and Steve.
Hi there, I have been very happy with the service I have received from Queensborough, especially since
I have gone to online booking with you, which has generated good bookings. I would recommend your
services without hesitation. Updates to website are done quickly and any queries are resolved.
We are delighted with our new website. It was a pleasure to work with Steven and still is - always
helpful. However, booking enquiries are fewer than in previous years. This may be due to recession but
any extra exposure your organisation can provide would be most welcome.
When I've asked for any changes to be made these have been dealt with immediately and I receive
notifications when someone has looked at my website. I'm pleased with these services.
I am very happy with the services offered by the Queensborough Group. I have had several comments about a wonderful website, easy to navigate and easy to use booking system.
I am very pleased with the service provided.
We are more than pleased with the services we receive from the group and when we encounter any problems
(self inflicted or not) the response is good and the problem rectified quickly.
We remain delighted with our website provided by you and especially with our ability to update it so easily. (we also think your tech support is terrific) only two even slightly negative thoughts: it seemed quite a bit more expensive this year and we didn't like the ad you posted on our home page. As I say your service is excellent, thank you.
On the whole we have been very pleased with the service we have received from your company. I have to say that your staff have been very helpful and informative, especially Stephen Goodram & Lyn.
I have had several comments about the website and all say how good it looks.
Kyle has created our website, by listening to us and making suggestions and we have been very pleased with his results. Also his patience with me in fine tuning and changing things. His efficiency at completed tasks is very good. Not only Kyle but every member of the team that has dealt with me has been always very helpful, explaining things in simple terms which for the non-technical amongst us has been great.
I cannot tell you how wonderful the service is that I have received from everyone. Words cannot describe how easy you have made it for us to remodel ourselves and bring us right up to date. There is always a helpful voice at the end of the phone and I now do not worry about this side of running my business. I feel that this is all taken care of. As to the online bookings, it could not be easier. Some sites that we have to deal with are so difficult to navigate and waste so much of our time. I would like to take this opportunity of thank one and all.
We are really pleased with our website and the booking service we have with Queensborough.
I am glad that I changed my web host. I have had such a good service from you with the best suggestions and technical problems, since you have been hosting my website. Previously, with the last host, there was always a problem with communication. But now, I only have to send an email and things get done within the day and sometimes in hours. Thank you so much for looking after me so well and please keep it up.
I have been with Queensborough for a number of years. My experience is that you quietly provide a
number of websites for us to advertise on and don't bother me with any hard sales talk or constantly
bombard me with emails.
My experiences have been very good. It is usually my son that deals with the website, but he too has always been positive with regards to your company.
I have never been happier with your services. The website is working really well.
I think you already know how pleased I am with the service I have received from Queensborough Group. It does not matter who I contact and for what; it is always dealt with quickly, nothing seems too much trouble.
I have always found the Queensborough Group to be helpful and your costs are reasonable. I was very pleased with the revamped website you did for me a few months ago.
It is great that we can speak to friendly and helpful staff whenever the need arises. And if we have ever needed assistance out of office hours we have found the contact24 e-mail very successful. We have had very positive comments from our guests about our website being easy to navigate and uncomplicated. We find it very easy to operate the online booking system, in spite of our initial concerns. It is great to be able to see our availability for the month at a glance. The bank manager is very impressed with the reports we have run off!! And it gives our guests a good impression when we give them the professional-looking invoice, which we copy and paste into Word before printing on our letter headed paper. You have been very helpful about taking on board any suggestions we have made and we look forward to many more successful years working with you all at Queensborough Group.