Terms & Conditions
Terms & Conditions - Termination
Either party may terminate this Agreement without cause upon written notice to the other party. Nothing in this paragraph however shall limit Queensborough Group right to terminate Customer immediately and without prior notice for improper use, non payment and violations as set forth herein.
Termination of any domain or account will not be processed without the required documentation. Any person wishing to terminate their account or any domain within their account must do so in writing. No exceptions will be made. The termination form is required for your protection as well as ours. The form provides evidence that the individual terminating the account is authorised to do so.
In the event that Queensborough Group elects to terminate Customer as a result of its improper acts and breach of the terms and conditions contained herein, Customer shall not be entitled to a refund of the balance.
In the event Customer elects to terminate this Agreement, same shall be considered a breach and Customer shall not be entitled to any refund.
In the event that Queensborough Group elects to terminate Customer without cause, Customer shall receive a full refund of any balance. However, if Customer terminates this Agreement without cause, and in accordance with the notice provision set forth herein, there shall be NO REFUND of any remaining balance.
Terms & Conditions - Liability
Customer agrees that Queensborough Group shall have no liability for the services, data or information provided to the public on the Internet including but not limited to any liability for consequential, indirect, special or incidental damages, regardless of the success or effectiveness of other remedies.
Customer further agrees that Queensborough Group shall not be liable for any damages or losses sustained by Customer for business or other activities conducted on the Internet including but not limited to consequential, indirect, special or incidental damages.
Customer agrees that it shall not hold Queensborough Group liable for any loss of business, lost opportunity, consequential, indirect, special or incidental damages as a result of any interruption in service.
Queensborough Group Hosting is not liable for customer site content backups on their hosting platforms. Queensborough Group Hosting has made every reasonable attempt to protect the security and integrity of customer's web sites but offers no warranty as to the ability to restore site content in the event of hardware or system failure.
IN NO EVENT SHALL QUEENSBOROUGH GROUP LIABILITY EXCEED THE TOTAL VALUE PAID TO QUEENSBOROUGH GROUP BY CUSTOMER.
Terms & Conditions - Representation and/or Warranties
Queensborough Group makes no representations and cannot guarantee that Customer's domain name does not infringe upon any trademarks, trade names, service marks or other proprietary rights owned by a third party. Customer shall not hold Queensborough Group liable for any damages, injuries or losses incurred by Customer as a result of any action instituted by a third party.
Terms & Conditions - Client Content, Backups and Data Loss
Queensborough Group Hosting assumes no liability for any information published to any server including all customer web site content, related files, backup files, databases or mail belonging to any customer hosted at Queensborough Group Hosting. Backup arrangements for client content must be made by written contract and acceptance by Queensborough Group Hosting and any such contract will be subject to premium monthly charges.
Queensborough Group Hosting does not backup up any dedicated or co-located server without a written contract to do so and Queensborough Group Hosting assumes not responsible for any content published to or stored on any dedicated server or co-located server. These servers are leased and maintained by the customer and because the customer has full control over all aspects of these servers, Queensborough Group Hosting assumes no liability in the operation or reliability of these servers other than hardware failure.
Queensborough Group Hosting assumes no liability for lost content in the event a hardware or system failure occurs and data maintained on the effected servers.
It is the sole responsibility of account owner to insure that they maintain their own backup copy of any materials placed on Queensborough Group Hosting Servers, or of any database maintained on any server operated by Queensborough Group Hosting in the event Queensborough Group Hosting is unable to restore customer content.
AT NO TIME SHALL QUEENSBOROUGH GROUP ASSUME ANY LIABILITY FOR LOST CUSTOMER CONTENT.
Terms & Conditions - Applicable Laws
Customer will ensure that its use of the Internet and any service provided by Queensborough Group to it complies with all regulations, including but not limited to all laws pertaining to copyright, trademark, proprietary information, intellectual property rights, defamation, tortuous interference with business, invasion of privacy, and pornography. In the event that Customer violates this provision, Queensborough Group shall have the right to consider same a breach of this Agreement by customer which shall entitle Queensborough Group to terminate Customer immediately without prior notice.
It shall be within the sole discretion of Queensborough Group to deem material as inappropriate.
Terms & Conditions - Integrity of Information & Account Security
Integrity of Information
Customer is solely responsible for validating the integrity of the information and data it receives or transmits over the Internet.
Account Security
Customer shall be solely responsible for protecting the security of its Internet account and usage. Customer's password shall be considered private information and shall not be disseminated or in any other manner disclosed and/or transferred to third parties. Queensborough Group shall not be liable for any breach of security caused by Customer or third parties. IN NO EVENT SHALL QUEENSBOROUGH GROUP LIABILITY EXCEED THE TOTAL COST OF THIS CONTRACT BETWEEN QUEENSBOROUGH GROUP AND CUSTOMER.
Queensborough Group will use its best efforts to maintain the integrity and security of Customer's password.
Terms & Conditions - Mail Services
Queensborough Group Hosting mail services are available for hosted customers only. Unauthorised use of the mail services is prohibited.
Web based e-mail is provided by Queensborough Group Hosting for their hosted customers only. This service is not intended to be used as a secure repository for customer e-mail. All e-mail stored on Queensborough Group Hosting's servers is deleted after 60 days. Queensborough Group Hosting does not backup the mail accounts of its customers and customers store their e-mail on Queensborough Group Hosting servers at their own risk.
POP Mail services are not to be used to transfer system backups or disk images. POP mail resource usage is not tracked against your monthly bandwidth or disk allocation. POP3 Mail accounts are limited to 10Mb of material / account.
Terms & Conditions - Domain Transfer & Bandwidth Usage
Domain Transfer
If the Registrant requires a domain name has to be moved or repointed then Queensborough Group reserves the right to charge this cost at the current minimum hourly rate. In this event a domain name will not be released until such charges or accounts are settled in full. Queensborough Group reserves the right to amend, change or alter our terms and conditions without prior notice.
Bandwidth Usage
Queensborough Group Hosting reserves the right to review and limit bandwidth on any hosting account package or domain exceeding reasonable monthly usage or usage over and above the specified maximum package limites in accordance with the current price list published on the web site. Customers exceeding reasonable usage monitored by Queensborough Group Hosting will be given the option to pay for excess usage. Failure to respond to the E-mail notification will constitute an agreement to charge the account for excessive bandwidth usage.
Terms & Conditions - Hosting Account Ownership
The billing contact, as registered with Queensborough Group is considered to be the account owner. Queensborough Group will not transfer ownership, content, or access to any other party without written consent of the registered Account Owner transfer fee may apply. We will link to your website from all of our accommodation guides, a reciprocal will be added from your website's index page to a relevant page on one of our guides, this is for mutual benefit.
Queensborough Group take no responsibility for the content of the clients' website and in no way endorse or approve of the text or images of the site. All images and other content on the site will be treated as the clients property and Queensborough Group can not be held liable if this content is not their true posession.
Terms & Conditions - Uptime Guarantee
Queensborough Group offers a service uptime guarantee for the Queensborough Group Services, which provides for a credit to You in the event the total availability of Queensborough Group hosted web pages falls below 99.97% ("Uptime"). If You can demonstrate to Queensborough Group's satisfaction, in Queensborough Group's sole discretion, that Queensborough Group has failed to maintain the Uptime, You may contact Queensborough Group and request a credit for that month proportional to the amount of downtime, to be put towards the purchase of future Queensborough Group Services. Credits cannot be redeemed for cash, and are exclusive of any applicable taxes. The credit does not apply to service interruptions caused by (i) periodic scheduled maintenance or repairs undertaken by Queensborough Group from time to time; (ii) downtime caused by You; (iii) outages that do not limit browser access to Your web site (for example, interruptions to your ftp service or e-mail); (iv) suspension of Your account due to legal action taken or threatened against You or Your Services; (v) suspension of Your account due violations of the GT&C, as determined in Queensborough Group's sole discretion, including but not limited to excessive use of system resources, non-payment or other billing issues, or identification by the abuse team as fraudulent or otherwise in violation of the GT&C; or (vi) causes beyond the control of Queensborough Group or that are not reasonably foreseeable by Queensborough Group.
Terms & Conditions - Legal Action
Customer agrees to indemnify and hold Queensborough Group harmless in any legal action which arises as a result of Customer's use of Queensborough Group services, without limitation or exception including, but not limited to any action brought against Customer by a third party.
Terms & Conditions - Headings, Modification & Entire Agreement
Headings
Headings in this Agreement are for convenience only and shall not be used to interpret or construe these provisions.
Modification
The terms and conditions of this Agreement may be modified at the discretion of Queensborough Group with 15 days notice to Customer.
Entire Agreement
This Agreement supersedes all Agreements previously made between the parties pertaining to the subject matter of this Agreement. There are no other understandings or Agreements. Failure to properly notify Queensborough Group via e-mail, telephone or regular mail of disagreement with the above terms and conditions will constitute Customer's acceptance of same.
Terms & Conditions - Renewal
Customer's pay one year upfront failure to properly notify Queensborough Group of its objections to any of the terms and conditions set forth herein shall constitute Customer's acceptance of same.
This Agreement shall automatically renew itself unless otherwise cancelled or terminated by Queensborough Group this may lead to removal of clients data on the server to free space. It is the sole responsibility of account owner to insure that they maintain their own data backup.
In the event this Agreement is automatically renewed, Customer agrees to be bound by the Terms and Conditions currently in effect. Queensborough Group current Terms and Conditions may be viewed at www.QueensboroughGroup.com.
Terms & Conditions - Spam Policy
* NOTICE CONCERNING MAILING LISTS, UNSOLICITED MAILINGS (SPAM)*
QUEENSBOROUGH GROUP STRICTLY PROHIBITS THE USE OF THEIR SERVERS TO SEND OR RELAY UNSOLICITED MAIL (SPAM). IF ANY DOMAIN HOSTED BY QUEENSBOROUGH GROUP, PARTICIPATES IN THE SENDING OF UNSOLICITED MAIL, UNSOLICITED BULK MAILINGS, UNSOLICITED SPOT MAILINGS OR ANY OTHER FORM OF MAILING COMMONLY KNOW AS SPAM, THE DOMAIN WILL BE CANCELLED IMMEDIATELY AND ALL ACCESS TO QUEENSBOROUGH GROUP WILL BE TERMINATED. TERMINATION OF THE HOSTING ACCOUNT ON OUR SERVERS APPLIES REGARDLESS OF THE SOURCE/SERVER THE MAIL IS DISTRIBUTED FROM. QUEENSBOROUGH GROUP HOSTING DOES NOT SUPPORT THE PRACTICE OF SPAM AND WILL TERMINATE THEIR ASSOCIATION WITH ANY COMPANY HOSTED BY OUR SERVERS IF THAT COMPANY HAS BEEN IDENTIFIED AS THE SOURCE OF UNSOLICITED E-MAIL/SPAM REGARDLESS OF THE ORIGINATING SERVER. ALL INFORMATION STORED ON QUEENSBOROUGH GROUP SERVERS WILL BE REMOVED IMMEDIATELY, DNS WILL BE TERMINATED, AND MAIL WILL BE SENT TO THE ABUSE DESK OF THE DOMAIN'S ISP. THERE ARE NO EXCEPTIONS AND NO SECOND CHANCES.
MAILING LISTS HOSTED ON QUEENSBOROUGH GROUP SERVERS ARE NOT TO BE USED TO DEVELOP UNSOLICITED MAILING LISTS OR BULK MAILING LISTS. ACTIVITY FLOWING THROUGH THE SMTP SERVERS HOSTED BY QUEENSBOROUGH GROUP IS MONITORED CONTINUOUSLY AND NEW SECURITY FEATURES AND MONITORING TECHNIQUES ARE BEING INSTALLED IN ORDER TO DETECT AND PREVENT UNAUTHORIZED USE OF QUEENSBOROUGH GROUP HOSTINGS SMTP SERVERS.
Terms & Conditions - Conditions of Q-Book: Booking system
You will ensure that, to the extent that it is within your reasonable control, the Information displayed on the booking system and accommodation guides are correct and up to date at all times, including prices, details on room availability and all other relevant property information. Queensborough Group will be using this Information to drive bookings to Your accommodation. If the Information You provided is wrong or misleading, You agree to indemnify Us against any loss, liability or costs incurred by Us however arising as a result of Your failure to comply with this obligation. Neither Queensborough Group nor our business partners can accept responsibility for any incorrect or over-bookings which result from Your failure to update the booking system and accommodation guides. Queensborough Group will refer any disputes or complaints relating to the guests stay at your accommodation establishment to You for resolution.
In the event of an incorrect or over-booking caused by Your failure to comply with the above obligation, You shall find the guest alternative accommodation of equal or better standard than the original accommodation establishment, provide complimentary transport to and from the new lodgings and make good any variations in the rates charged by the new lodgings.
There is a timscale enforced which states that the Q-book system should be fully integrated into your website within 1 month of activation. (need assistance please call 01204 373710), if this is not adherd to, we will deactivate the system. If at any time after the initial integration, Q-Book is removed, we may deactivate the system immediately. Please make sure you have removed all the clients’ details before you remove the booking link from your website. PLEASE NOTE: Once deactivated all the information is deleted, this is to protect all party’s involved against potential misuse.
No payment of compensation and no reimbursement of any cost or expenses you may incur as a result of using the Q-book software booking system. By agreeing to use this software you are also agreeing that no compensation will be payable.