FAQs for Hotels & B&Bs
Common questions about Q-Book booking software, migration, payments, channel management, direct bookings, features and support.
Simple answers for hotels, B&Bs, guest houses, self-catering properties and accommodation providers looking to move to Q-Book.
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Frequently Asked Questions
Clear answers to the questions accommodation providers ask most often.
Migration & Getting Started
Can you import my existing bookings?
In most cases, yes. It depends on your current system, but we can import bookings from many providers and will check what is possible.
Will moving to Q-Book affect existing bookings?
Your existing reservations can be carried over as part of the migration process. We will discuss the import with you before you go live.
How quickly can I go live?
As soon as you are ready. We can help with training and importing bookings to make the switch easier.
Can I speak to someone for help?
Yes. Our friendly UK-based team is here to help.
Pricing & Integrations
How much does Q-Book cost?
Pricing depends on the number of rooms you have. Use our pricing calculator for a quote.
Am I tied into a contract?
No. There is no long-term contract.
Which booking channels can I connect to, and are integrations free?
Q-Book connects with Booking.com, Expedia, Airbnb, Google, Vrbo, Agoda and other supported channels. Q-Book does not charge extra for these channel integrations.
Does Q-Book charge commission on bookings?
No. Q-Book does not charge booking commission. Any fees charged by third-party booking channels still apply.
Can Q-Book connect to my EPOS system?
Yes. Q-Book currently integrates with ICR Touch. If you use another EPOS provider, please let us know.
Can Q-Book calculate visitor levies?
Yes. Q-Book can be configured to calculate applicable visitor levies, including the Edinburgh Visitor Levy.
Payments
Can Q-Book take automatic payments?
Yes. You can automate deposits and outstanding balance payments using a connected payment provider.
Can I use my existing Stripe or merchant account?
Yes. Q-Book supports Stripe and compatible merchant providers. We can confirm the connection details needed for your account.
What does payment processing through Q-Book cost?
The Q-Book gateway fee is £3 + VAT per month, plus 10p per Stripe transaction or 25p per merchant transaction. Your payment provider may charge separate processing fees.
Can I send guests a payment link?
Yes. Guests can pay using a payment link, and successful payments automatically update the booking balance.
Can I accept bank transfers instead of card payments?
Yes. You can still take bookings if you prefer guests to pay by bank transfer.
Bookings, Rates & Availability
Can I manage bookings, rates and availability in one place?
Yes. Q-Book brings your direct bookings and connected channel bookings into one calendar, where you can manage rates and availability.
Can I set different prices and minimum stays for specific dates?
Yes. Set weekday, weekend, bank holiday, seasonal or event rates, along with different minimum-stay rules for each period.
Can I stop selling on booking channels but keep direct bookings open?
Yes. You can close availability on connected online travel agencies (OTAs) while continuing to accept direct bookings.
Do I have to make every room available on booking channels?
No. You decide which rooms and how much inventory to make available through your connected channels.
Can I block or unblock multiple rooms at once?
Yes. Bulk blocking and unblocking lets you quickly change availability for multiple rooms, including direct and connected channel availability.
Can I offer exclusive use of my entire property?
Yes. Link an exclusive-use option to individual rooms so that a whole-property booking prevents the linked rooms from being booked separately, and vice versa.
Can I add walk-in or telephone bookings?
Yes. Add manual bookings directly to the Q-Book calendar.
Can I see arrivals, departures and guests currently staying?
Yes. The Overview screen shows arrivals, departures, in-house guests, notes, special requests and outstanding balances.
Dynamic Pricing & Minimum Stays
Does Q-Book offer dynamic pricing?
Yes. Q-Book can automatically increase or decrease rates in response to demand, using settings you control.
Can Q-Book automatically reduce minimum stays to fill gaps?
Yes. If a 3-night minimum leaves a 2-night gap between bookings, Q-Book can reduce the minimum to 2 nights so the gap can be booked. You control these settings.
Guest Messaging & Communication
Can Q-Book automatically send guest messages?
Yes. Create and schedule Smart Messages for direct bookings and supported connected channels, including Booking.com, Airbnb and Expedia.
Can I send different messages for different channels or rooms?
Yes. Target messages by booking source or specific rooms and room types, for example to send different check-in instructions.
Can I resend messages or contact guests during their stay?
Yes. Resend a message when needed or send a mid-stay update, such as an important property announcement.
Can I customise booking and follow-up emails?
Yes. Customise confirmation, pre-arrival and post-stay emails, and schedule messages to encourage repeat bookings.
Guest Extras, Offers & Organisation
Can I sell extras, special offers and gift vouchers?
Yes. Offer extras such as breakfast, pets or early check-in, create promotions and voucher codes, and sell monetary or experience gift vouchers.
Can I highlight bookings using colour labels?
Yes. Custom Colour Labels help you identify booking types, extras, returning guests or important requirements at a glance.
Can colour labels be applied automatically?
Yes. Labels can be triggered by booking source or type, such as room-only or breakfast-inclusive bookings. You can use up to six colour labels per booking.
Can I give staff different access permissions?
Yes. Add multiple users and control their access, such as giving housekeeping staff calendar-only access.
Does Q-Book provide reports?
Yes. Reports cover payments, income, occupancy, booking sources, housekeeping and other key performance information.
Smart Devices & Mobile Access
Can Q-Book connect to smart locks and heating?
Yes. Q-Book can connect with supported smart locks and thermostats to help automate guest access and heating. Compatibility depends on your devices and provider.
Which smart device brands are supported?
Supported integrations include selected devices from Yale, TTLock, Sifely, Nest and Honeywell, among others. Please check your exact model with us.
Can I access Q-Book on my phone or tablet?
Yes. Q-Book can be accessed on mobile devices, so you can manage your property while on the move.
Channel Manager Info Demo Hotel Website Screenshots See All Pricing
Popular Q-Book Screens
A quick look at key Q-Book tools.
Overview Page
See arrivals, departures, staying guests, notifications and messages from one useful dashboard.
Drag & Drop Calendar
Move, adjust and manage bookings using a clear, simple calendar view.
Vouchers & Offers
Create gift vouchers, cancellation vouchers, promotional offers and direct booking incentives.
Still Have a Question?
Speak to Q-Book and we will be happy to talk you through the system.
