FAQs for Hotels & B&Bs
Common questions about Q-Book booking software, migration, payments, channel management, direct bookings, features and support.
Simple answers for hotels, B&Bs, guest houses, self-catering properties and accommodation providers looking to move to Q-Book.
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Frequently Asked Questions
Everything you need to know before moving to Q-Book.
Migration
Can you import existing bookings?
It depends on your current system. However, we can import from most systems and we are certainly happy to try. Migrating is easy.
Does migration affect existing bookings?
No. Your bookings will stay the same.
How long does it take to go live?
As soon as you are ready. Our training session and booking import can speed up the process.
Will I speak to a friendly human at Q-Book?
Yes. We are a friendly UK team, no robots here.
Q-Book & Your Property
How much does Q-Book cost?
It depends on how many rooms you have. Use our price calculator for an accurate price, click here to see pricing.
Will I be tied into a contract?
No. You are free to come and go as you please, although we hope you stay.
How much is it to connect to Booking.com, Expedia, Google, Airbnb, VRBO, Agoda and Tripadvisor?
Not a sausage. All integrations are free of charge.
Which integrations do you have?
Booking.com, Expedia, Google, Airbnb, VRBO, Agoda, Tripadvisor plus many more.
Do you connect to EPOS software?
Yes. We currently link to ICR Touch. We are always integrating with new partners, so feel free to introduce us to your EPOS provider.
Do you charge commission?
No. You already pay OTAs, and we do not believe paying twice is fair.
Does Q-Book work with the Edinburgh Visitor Levy?
Yes, Q-Book can help simplify the Edinburgh Visitor Levy. From 1 October 2025, our all-in-one system manages OTA bookings and takes care of the levy automatically.
Payments
Can Q-Book take automatic payments?
Yes. We can automate deposits and balances straight to your bank.
I already have a Stripe account, can I use this?
Yes. Q-Book can connect to your existing Stripe account.
Can you link to my existing merchant provider?
Yes. We need your merchant ID numbers for MOTO and e-commerce.
How much do you charge for payments?
£3.00 + VAT per calendar month and 10p per Stripe transaction or 25p for merchant transactions.
Can I send a payment link to my customers?
Yes. Once payment is made, you will receive confirmation and the balance will automatically update within the booking.
I only accept bank transfers, can I still take bookings?
Yes, no problem.
Q-Book Features
Will Q-Book manage all my bookings?
Yes. By connecting to the channel manager, all your bookings filter into the Q-Book diary.
Does Q-Book have free guest messaging?
Yes. Messages from direct bookings, Booking.com, Airbnb and other channels can be managed in one place.
Do I manage all my prices within Q-Book?
Yes. All rates are managed through Q-Book, so you do not need to manage multiple diaries.
Do you offer dynamic pricing?
Yes. Dynamic pricing adjusts according to demand. When demand is high, rates can increase, and when demand is low, rates can reduce to attract more guests.
Can I see who is arriving, departing and staying?
Yes. The overview screen shows arrivals, departures, staying guests, notes, special requests and outstanding balances.
Can I customise emails?
Yes. Customise booking, pre-arrival and post-stay emails, including scheduled emails to encourage repeat bookings.
Can I set up special offers and gift vouchers?
Yes. You can create special offers, promotional codes, monetary vouchers and tailored vouchers such as dinner, bed and breakfast packages.
Can guests add extras to their booking?
Yes. Meals, flowers, chocolates, hampers, champagne and other extras can be added.
Does Q-Book have reports?
Yes. Reports include transactions, outstanding payments, income, housekeeping, room volume, sales, occupancy, sources and more.
Channel Manager Info Demo Hotel Website Screenshots See All Pricing
Popular Q-Book Screens
A quick look at key Q-Book tools.
Overview Page
See arrivals, departures, staying guests, notifications and messages from one useful dashboard.
Drag & Drop Calendar
Move, adjust and manage bookings using a clear, simple calendar view.
Vouchers & Offers
Create gift vouchers, cancellation vouchers, promotional offers and direct booking incentives.
Still Have a Question?
Speak to Q-Book and we will be happy to talk you through the system.
