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Q-Book support

Having trouble logging in to Q-Book?

Get back to running your business. This guide covers passkeys, fingerprints, Face ID, QR codes and verification codes. Your existing username and password still work. Passkeys and biometric sign-in are optional.

Find help for my device Go to Q-Book login

Step 1 · Choose your device and browser

What device are you using?

Select your device, then choose Chrome, Safari or Edge. The steps below match both, so you only need to read what applies to you.

Your device

Your browser

Apple Mac

Having problems with passkeys on your Mac?

Your Mac can use Touch ID or your device password to confirm a passkey sign-in. You can also keep using your Q-Book username and password.

  1. Try logging in using an up-to-date version of Safari.
  2. Check that macOS is up to date.
  3. If you use Apple's Passwords app, check that iCloud Passwords and Keychain syncing is enabled.
  4. Check that Touch ID is configured if your Mac supports it.
  5. If your passkey is on your iPhone, select the option to use a passkey from another device when offered.
  6. Follow the verification instructions shown on your screen.

Using Chrome on a Mac? Chrome can offer a passkey, but it may be stored in iCloud Keychain, Google Password Manager or another provider, not in Chrome itself. If Chrome says "No passkeys available", the passkey may be on your iPhone. See the Chrome guide.

Still stuck? Contact our login support team.

Google Chrome on a Mac

Chrome supports passkeys on a Mac. Confirm with Touch ID or your Mac password where your Mac offers it. Chrome does not necessarily keep the passkey itself.

  1. Open the Q-Book login page in Chrome and choose sign in with a passkey.
  2. Use Touch ID, or your Mac login password, when the Mac asks you to confirm.
  3. If the passkey is missing, check Google Password Manager and the Passwords app. Chrome may be looking in a different place from where you saved it.
  4. If you see "No passkeys available", choose the option to use a phone and scan the QR code with the iPhone that has the passkey.
  5. You can still sign in with your Q-Book username and password.

Google Chrome

Chrome and passkeys

Chrome supports passkeys on Windows, Mac, Android, iPhone and iPad. The choices you see depend on the operating system and where the passkey is stored.

Sign in with a passkey in Chrome

  1. Open the Q-Book login page in Chrome.
  2. Choose sign in with a passkey.
  3. Approve the prompt from your device or password manager.
  4. If Chrome offers more than one option, pick the place where you saved the passkey.

Windows Hello, Touch ID, Face ID or a PIN

Chrome uses whatever your device already supports.

  1. On Windows, that is often Windows Hello: a PIN, fingerprint or face.
  2. On a Mac, that is often Touch ID or your Mac password.
  3. On iPhone or iPad, that is Face ID, Touch ID or your device passcode.
  4. On Android, that is your fingerprint, face, PIN or pattern.
A device PIN or passcode is not your Q-Book password.

Find a passkey in Google Password Manager

  1. In Chrome, open the three-dot menu.
  2. Choose Google Password Manager. On a phone, the menu names can vary.
  3. Search for Q-Book.
  4. If it is not listed, it may be in iCloud Keychain, Windows Hello, Samsung Pass or another password manager.

Chrome says "No passkeys available"

Chrome is checking the password manager or device sign-in it can see right now, and no Q-Book passkey is saved there.

  1. Check you are signed in to the same Google account you used when the passkey was created.
  2. Look in iCloud Keychain or Windows Hello if you saved it there instead.
  3. Use the phone that has the passkey and scan the QR code, if Chrome offers that.
  4. Or sign in with your Q-Book username and password.

Use a passkey stored on your phone

If the passkey is on your phone and you are signing in on a computer, Chrome can show a QR code.

  1. Keep the phone nearby and connected to the internet.
  2. Turn on Bluetooth on both devices if Chrome asks.
  3. Scan the QR code with the phone camera.
  4. Approve the sign-in with your fingerprint, face or PIN.
Only scan a code shown on the genuine Q-Book login page. The full QR steps are in the section below.

Chrome offers a different password manager

Chrome may offer Google Password Manager, iCloud Keychain, Windows Hello or another app you have installed, such as a password manager used by your business.

  1. Choose the provider you used when the passkey was first saved.
  2. A passkey in one manager will not automatically appear in another.
  3. If you are unsure which one it was, try the original phone or computer.
  4. You can still use your username and password.

It works in Safari, but not in Chrome

Safari on a Mac, iPhone or iPad usually uses iCloud Keychain. Chrome may be looking in Google Password Manager instead.

  1. Update Chrome and try the sign-in again.
  2. If Chrome offers an Apple or iCloud option, choose that.
  3. Otherwise use Safari for this sign-in.
  4. Your username and password still work in either browser.

Step 2 · Solve a common problem

What is going wrong?

Choose the problem that sounds most like yours for a quick answer.

Cannot find your passkey?

It may have been saved on another device or in a different password manager. Try the device you originally used, or sign in with your existing Q-Book username and password.

Extra login guidance

QR codes and verification codes

Two common security steps, explained without the technical jargon.

Seeing a QR code?

This can happen when your passkey is on your phone but you are signing in on a computer.

  1. Keep your phone nearby and make sure both devices are connected to the internet.
  2. Turn on Bluetooth on both devices if prompted.
  3. Scan the QR code using your phone camera.
  4. Approve the sign-in using your phone's fingerprint, face recognition or PIN.
Only scan sign-in QR codes shown on the genuine Q-Book login page at secure.hotels.uk.com/login.

Using Google Authenticator?

This free app can generate a six-digit code for Q-Book when the option is enabled on your account.

  1. Open Google Authenticator on your phone.
  2. Find the code for your Q-Book account.
  3. Enter the current code before it changes.
  4. If it is rejected, check that your phone's time is set automatically.
  5. If you have lost access to the app, contact Q-Book support.
Google Authenticator codes and passkeys are two different ways to sign in. Neither replaces the option to use your username and password.

Quick answers

Frequently asked questions

Search below or open any question for a simple explanation.

Do I have to use a passkey?

No. You can continue using your existing Q-Book username and password. Your account may still require additional security verification.

What exactly is a passkey?

A passkey is a secure sign-in method saved in your device or passkey manager. Instead of typing your Q-Book password, you confirm that it is you using your device's fingerprint, face recognition, PIN or password.

Can I use Face ID or my fingerprint?

Yes, on compatible devices when you have set up a passkey. Depending on your device, you may also be able to use a PIN, pattern or device password.

Why is Q-Book asking me to scan a QR code?

Your passkey may be stored on a nearby phone rather than the computer you are using. The QR code helps you securely approve the login from your phone.

My computer says there are no passkeys. What should I do?

Try the phone, computer or password manager where you originally saved the passkey. You can also use your existing Q-Book username and password.

Can I use passkeys on Windows?

Yes. On compatible Windows devices, Windows Hello can verify a passkey using your Windows PIN, fingerprint or face recognition.

Can I use a passkey on Android or Samsung?

Yes, on supported Android devices. The passkey may be saved in Google Password Manager, Samsung Pass or another supported provider. Check which one you used during setup.

What if I have changed or lost my phone?

A passkey saved to a synchronised password manager may appear on your new device when you sign in to the same account. Otherwise, sign in using another available method and contact Q-Book support if you are locked out.

What is the difference between a passkey and Google Authenticator?

A passkey lets your device confirm your identity. Google Authenticator provides a changing six-digit code to enter during login. They are different security methods.

What should I do if my Authenticator code is rejected?

Check you are using the current code for Q-Book, enter it before it expires, and check that your phone's date and time are set automatically. Contact support if the problem continues.

I have forgotten my Q-Book password. How do I reset it?

Open the official Q-Book login page and choose Forgot password? Follow the instructions on screen.

Can different staff members have their own logins?

Yes. Q-Book's improved Security settings support managing staff access and creating or disabling user accounts. We recommend individual accounts rather than sharing credentials.

Is it safe to save a passkey on a shared computer?

On a shared computer, consider using your own device or password manager and follow your business's security policy. Avoid saving personal credentials where other people can access them.

Does Chrome support passkeys on my device?

Yes. Chrome supports passkeys on Windows, Mac, Android, iPhone and iPad. The options you see depend on your operating system and where the passkey is stored.

Does Chrome store my passkey?

Not necessarily. Chrome may use Google Password Manager, iCloud Keychain, Windows Hello or another supported passkey provider. The passkey stays with that provider, not always inside Chrome itself.

Why does Chrome say there are no passkeys available?

Chrome is checking the password manager or device sign-in it can see right now, and no Q-Book passkey is saved there. It may be in another Google account, in iCloud Keychain, in Windows Hello on another computer, or on your phone. Try that place, scan the QR code with your phone, or sign in with your username and password.

What if my passkey works in Safari but not in Chrome?

Safari on a Mac, iPhone or iPad usually uses iCloud Keychain. Chrome may be looking in Google Password Manager or another provider instead. Update Chrome, choose the Apple or iCloud option if you see one, or use Safari for this sign-in. Your username and password still work.

How do I find a passkey in Google Password Manager?

In Chrome, open the three-dot menu, choose Google Password Manager, and search for Q-Book. On a phone, the menu names can vary. If it is not listed, it may be saved in iCloud Keychain, Windows Hello or another password manager.

We are here to help

Still cannot log in? Our team can help.

Tell us which device and browser you are using, what happens when you try to sign in, and any error message you can safely share.

Never send us your password, passkey, verification code or device PIN.

Contact form 01204 373710

Read the announcement: A faster, easier and more secure way to log in to Q-Book.