Q-Book

Terms & Conditions

Liability

Queensborough Group accepts no liability for any services, data, or information provided via the Internet. This includes, but is not limited to, consequential, indirect, special, or incidental damages, regardless of the success of alternative remedies.

Customers agree that Queensborough Group is not responsible for damages or losses arising from business activities conducted online or service interruptions. Customers must maintain their own backups of hosted content, as Queensborough Group does not guarantee data recovery in the event of hardware or system failures. Liability is limited to the total value paid by the customer to Queensborough Group.

Representation and Warranties

Queensborough Group makes no guarantees that domain names or content will not infringe on third-party rights. Customers agree to indemnify Queensborough Group against claims arising from intellectual property disputes.

Backups and Data Loss

Customers are responsible for backing up all website content, databases, and email data. Queensborough Group does not back up data without a written agreement, and liability for lost content due to hardware or system failures is expressly excluded.

Applicable Laws

Customers must ensure compliance with applicable laws, including those related to copyright, trademarks, privacy, and prohibited content. Non-compliance may result in immediate termination of services without notice.

Remote Support Disclaimer

Customers agree to take full responsibility for changes made during remote support sessions. It is advised to back up data prior to the session. Queensborough Group is not liable for data loss or changes resulting from the session.

Account Security

Customers are responsible for safeguarding their account credentials. Queensborough Group is not liable for breaches caused by customer negligence..

Email and Hosting Services

Queensborough Group provides email and hosting services under the following conditions:

  • Email accounts are subject to storage and transfer limits.
  • Support for email setup is available at an additional charge.
  • Domains and services are discontinued immediately upon transfer to another provider.

Fair Usage and Uptime Guarantee

Queensborough Group reserves the right to limit excessive bandwidth usage. Hosting services are subject to an uptime guarantee of 99.98%, no credits issued for downtime.

Legal Indemnity

Customers indemnify Queensborough Group against any legal claims arising from the use of its services.

Modification of Terms

Queensborough Group reserves the right to amend these terms without notice. Continued use of services constitutes acceptance of the updated terms.

Service Renewal and Payments

Our services will automatically renew unless cancelled by either the accommodation provider or Queensborough Group. Upon cancellation, all booking data will be securely removed from our servers to comply with data protection regulations. Booking data is retained only as long as absolutely necessary. It is the sole responsibility of the account owner to maintain their own backup of booking data.

By using Queensborough Group's services, you agree to our auto-renewal policy, which ensures uninterrupted service. The auto-renewal feature automatically extends your services before they expire, providing seamless protection against service disruptions. If funds are deducted for a service you have not cancelled via our designated ticketing system, no refunds will be issued.

To continue using Queensborough Group's services, you must maintain an active and valid Direct Debit arrangement, regardless of the invoice date. All payments are processed via Direct Debit, and you will receive advance notification of the collection date and the amount. Cancelling your Direct Debit will be considered an indication that you no longer require our services. Consequently, all services-including those already paid for-will be terminated, and associated booking data, mailboxes, and website hosting will be permanently deleted without recovery. Resuming services after termination will incur setup fees, including potential charges for reconnecting with third-party providers.

In some cases, we may discontinue specific services if they become obsolete or nonviable for Queensborough Group. In such instances, we will provide at least 20 days' notice before terminating the service. Queensborough Group assumes no liability for any revenue loss resulting from service discontinuation.

If any payments are outstanding, Queensborough Group reserves the right to suspend or remove all services-paid or unpaid-until the outstanding balance is fully settled.

Spam Policy

The use of Queensborough Group servers for sending spam is strictly prohibited. Violations will result in immediate account termination.

Q-Book Booking System

You are responsible for ensuring that the information displayed on the booking system and the UK reservation platform is accurate and up to date at all times. This includes prices, room availability, and all other relevant property details. Queensborough Group relies on this information to drive bookings to your accommodation. If the information you provide is incorrect or misleading, you agree to indemnify us against any resulting loss, liability, or costs. Queensborough Group nor our business partners are responsible for any issues, including overbookings, that arise due to your failure to keep the booking system and UK reservation platform updated. Any disputes or complaints from guests regarding their stay will be referred directly to you for resolution.

In cases of incorrect or overbookings caused by your failure to maintain accurate information, you must arrange alternative accommodations of equal or higher quality for the guest. Additionally, you are required to provide complimentary transportation to and from the new lodgings and cover any rate differences charged by the alternative accommodation.

The Q-Book system must be the sole booking system integrated prominently on your main website's front page within one month of activation. If this integration is not completed within the specified time, the system will be deactivated. If Q-Book is removed after the initial integration, it may be deactivated immediately. Before removing the booking link from your website, ensure all client details have been securely deleted. Please note: Once the system is deactivated, all booking data will be permanently deleted to protect all parties against potential misuse.

No compensation or reimbursement for costs or expenses incurred while using the Q-Book software will be provided. By using the software, you agree to this condition.

Users of Q-Book are required to have a Privacy Policy in place to access the system.

Failed payments resulting from direct debit cancellations or insufficient funds will incur a fee of £25 + VAT, in addition to any outstanding balances. Please note that removing the direct debit will immediately revoke access to the booking system.

Registering a domain names ending in .uk

When registering a domain names ending in .uk, you are also entering into a contract with Nominet, please see their Terms and Conditions of Domain Name Registration at https://www.nominet.uk/go/terms

Complaints and Escalation

Queensborough Group is committed to resolving complaints promptly. Customers may escalate unresolved issues to an account manager or file a formal appeal via mail. Aggressive or abusive behavior towards staff may result in restricted communication or immediate termination of services.




  • Booking.com
  • Expedia
  • Hotels
  • Agoda
  • Airbnb
  • Hipcamp
  • Pitchup
  • Campsites.co.uk
  • VRBO
  • Cottages.com

Online Booking System