Q-Book

Terms & Conditions

Liability

Queensborough Group accepts no liability for any services, data, or information provided via the Internet. This includes, but is not limited to, consequential, indirect, special, or incidental damages, regardless of the success of alternative remedies.

Customers agree that Queensborough Group is not responsible for damages or losses arising from business activities conducted online or service interruptions. Customers must maintain their own backups of hosted content, as Queensborough Group does not guarantee data recovery in the event of hardware or system failures. Liability is limited to the total value paid by the customer to Queensborough Group.

Representation and Warranties

Queensborough Group makes no guarantees that domain names or content will not infringe on third-party rights. Customers agree to indemnify Queensborough Group against claims arising from intellectual property disputes.

Backups and Data Loss

Customers are responsible for maintaining local backups of all website content, databases, and email data. Queensborough Group does not perform local data backups without a written agreement, and accepts no liability for any loss of content resulting from hardware or system failures.

Applicable Laws

Customers must ensure compliance with applicable laws, including those related to copyright, trademarks, privacy, and prohibited content. Non-compliance may result in immediate termination of services without notice.

Remote Support Disclaimer

Customers agree to take full responsibility for changes made during remote support sessions. It is advised to back up data prior to the session. Queensborough Group is not liable for data loss or changes resulting from the session.

Account Security

Customers are responsible for safeguarding their account credentials. Queensborough Group is not liable for breaches caused by customer negligence..

Email and Hosting Services

Queensborough Group provides email and hosting services under the following conditions:

Email accounts are subject to storage and transfer limits.
Support for email setup is available at an additional charge.
Domains and services are discontinued immediately upon transfer to another provider.

Fair Usage and Uptime Guarantee

Queensborough Group reserves the right to limit excessive bandwidth usage. Hosting services include a 99.98 percent uptime commitment, and no service credits are issued for downtime. If software installed by the customer repeatedly pulls data from the server in a way that creates excessive load, Queensborough Group reserves the right to apply additional charges or terminate the service.

Legal Indemnity

Customers indemnify Queensborough Group against any legal claims arising from the use of its services.

Modification of Terms

Queensborough Group reserves the right to amend these terms without notice. Continued use of services constitutes acceptance of the updated terms.

Service Renewal and Data Deletion Policy

Our services automatically renew unless cancelled by either the accommodation provider or Queensborough Group. Upon cancellation, all booking data will be securely and permanently deleted from our servers in line with GDPR and data protection regulations. It is the sole responsibility of the account holder to maintain their own backup of all booking data prior to cancellation. If you require assistance in backing up your data, please let us know before cancellation so we can provide guidance.

By continuing to use Queensborough Group’s services, you agree to our auto-renewal policy. This policy ensures uninterrupted service by automatically extending your subscription before it expires, preventing any disruption to your business. If payment is taken for a service that has not been cancelled via our designated ticketing system, no refunds will be issued.

To maintain access to our services, you must keep an active and valid Direct Debit arrangement in place. All payments are collected via Direct Debit, and you will receive prior notice of the collection amount and date. Cancelling your Direct Debit will be treated as confirmation that you no longer wish to continue using our services. As a result, all services, including any that have been paid for, will be terminated, and all associated booking data, mailboxes, and website hosting will be permanently deleted without the option for recovery. Reinstating services after termination may incur setup fees and additional costs for reconnecting with third party platforms.

Queensborough Group reserves the right to withdraw or discontinue any service that becomes obsolete or commercially unviable. In such cases, a minimum of 20 days’ notice will be provided prior to termination. Queensborough Group accepts no responsibility or liability for any revenue loss arising from service discontinuation.

If any payments remain outstanding, Queensborough Group reserves the right to suspend or remove all services, whether paid or unpaid, until the full balance has been settled.

Spam Policy

Notice Regarding Mailing Lists & Unsolicited Emails (Spam)

Queensborough Group does not support spam practices and will sever ties with any hosted company identified as a source of unsolicited emails. Upon termination, all stored data will be removed, DNS services will be discontinued, and reports will be sent to the domain’s ISP abuse desk. No exceptions or second chances will be granted.

To report domain abuse, please contact Queensborough Group via the contact form [click here]

Q-Book Booking System

You are responsible for ensuring that the information displayed on the booking system and the UK reservation platform is accurate and up to date at all times. This includes prices, room availability, and all other relevant property details. Queensborough Group relies on this information to drive bookings to your accommodation. If the information you provide is incorrect or misleading, you agree to indemnify us against any resulting loss, liability, or costs. Queensborough Group nor our business partners are responsible for any issues, including overbookings, that arise due to your failure to keep the booking system and UK reservation platform updated. Any disputes or complaints from guests regarding their stay will be referred directly to you for resolution.

In cases of incorrect or overbookings caused by your failure to maintain accurate information, you must arrange alternative accommodations of equal or higher quality for the guest. Additionally, you are required to provide complimentary transportation to and from the new lodgings and cover any rate differences charged by the alternative accommodation.

The Q-Book system must be the sole booking system integrated prominently on your main website's front page within one month of activation. If this integration is not completed within the specified time, the system will be deactivated. If Q-Book is removed after the initial integration, it may be deactivated immediately. Before removing the booking link from your website, ensure all client details have been securely deleted. Please note: Once the system is deactivated, all booking data will be permanently deleted to protect all parties against potential misuse.

No compensation, reimbursement or repayment of any kind will be provided for any costs, losses or expenses that you may incur while using the Q-Book software. This includes, but is not limited to, any third party fees, operational costs, booking errors, connectivity issues or any other expenses arising from your use of the system. By accessing or using Q-Book, you acknowledge and agree to this condition in full.

Users of Q-Book are required to have a Privacy Policy in place to access the system.

Failed payments resulting from direct debit cancellations or insufficient funds will incur a fee of £25 + VAT, in addition to any outstanding balances. Please note that removing the direct debit will immediately revoke access to the booking system.

Registering a domain names ending in .uk

When registering a domain names ending in .uk, you are also entering into a contract with Nominet, please see their Terms and Conditions of Domain Name Registration at https://www.nominet.uk/go/terms

Complaints and Appeal Procedures

At Queensborough Group, we are committed to providing a high standard of service to our customers. However, we understand that issues may occasionally arise. Your feedback is invaluable in helping us address concerns, resolve matters efficiently, and improve our services.

If you have a complaint or wish to appeal a decision, please reach out to us using our contact form [click here]. We strive to respond promptly, aiming to address all enquiries within three business days.

Q-Book Fair Usage Policy

We strive to provide quality support while ensuring fair access for all customers. This policy outlines guidelines for phone calls and support tickets.

Phone Calls